I booked Wes Otel Izmit through Expedia for Sept 16, 2025 and paid the hotel directly at check-in. I was charged 4,500 TL, but later I saw another couple checking in and paying only 2,200 TL for the same night.
When I went to reception to report serious safety and hygiene problems in the room (mold and rust in the bathroom, no soap, broken shampoo bottles, exposed wires on a damaged hair dryer that shocked me), I also asked about the price difference. The staff said it was because of Expedia’s commission, but I paid the hotel directly and such a large difference is unacceptable.
I left the room immediately and requested a refund, but the hotel refused. The room was unsafe, unsanitary, and the amount charged was far above the normal rate.