Book Kellogg hotels

The hotel itself was fine. It was clean, and the breakfast was decent. The negative review has more to do with the staff. Initially, I booked for one night. We decided we needed two nights instead, so I cancelled the one night and booked two nights. Upon arrival, the lady at the lobby could not find my two night reservation and said I only had one night. I provided the Expedia confirmation number and Itinerary number, and showed her the email. She said those numbers did not help her and asked if I had any other emails. Finally got that situation squared away. Like all hotels, they take a card for incidentals. After our stay, I noticed that there was a charge to my card from the hotel, but nobody can tell me what for. First number I called gave me a number to a customer service hotline. Cannot get a human being on the customer service line, so I called the lobby directly. The lady who answered the phone said you will have to talk to the manager and she is not here on Mondays. I asked to leave a message to which she said, I can take a message, but it's probably better if you just call back. All that said, the hotel was fine, but the staff is either grossly undertrained, or just doesn't care. Either way, I won't be back.

Snacks where fine

5 star stay! Easy check in process. Clean and comfy room! Will stay again!

Clean place with everything you need, plus some extras. The little things matter! :) Very close to silver rapids and the gondola. We saw wild turkeys out the window a few mornings. Always a plus to see wildlife.

Beautiful house! Perfect for large groups and families. Fully stocked with everything you need. Close to skiing and water park. Host gets back to you ASAP with questions. Will stay here again! Thank you!!

Super