I've never had one complaint about the Havana Cabana. It was my fifth time staying here. I had a four night stay booked. The vibe is awesome, the pool bar, the food, the DJ, all the xtra perks like popsicles, jello shots, 25% off food and N/A beverages for being an Expedia VIP, parking for my scooters & pool loungers were plentiful.
Now the bad. My 1st floor room looked like it had never recovered from water damage. The flooring was lifting, furniture & doors were warped and peeling and the door to my room didn't close properly to seal the right way. My feet were black on the bottom from the floor being so filthy. I loved this property so much that I was willing to deal with the room because the pool and grounds made up for it. Night two is where it went sour when I found multiple American cockroaches in my room. I know that Florida has bugs, but I was told these were not roaches, rather they were palmetto bugs that "don't lay eggs". They're the same. I was told this complaint occurs 4-5 x's/week. I know they exist, but I dont want my room infested with them. This discovery was at about 1:30 am. I contacted the front desk & the young man offered to relocate me to a different room in the same building. I declined because I'd already been told I'd have to vacate that building the next day. Who wants to move twice? I called Expedia to cancel the next 2 nights. Joe the mgr was not pleased that the night staff approved my request. He thought I should've been penalized. Bye Joe.