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Hilton Knoxville

3.5 star property

Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Property video
Exterior
Premium bedding, in-room safe, desk, blackout curtains
65-inch LCD TV with satellite channels, TV, pay films

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View map
501 W Church Ave, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪3 min walk‬
  • University of Tennessee
    ‪9 min walk‬
  • Neyland Stadium
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, Multiple Beds, City View

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, Multiple Beds

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(132 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(145 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 1 King Bed

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Meeting facility

Crowne Plaza Knoxville Downtown University by IHG

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  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,004 reviews
The price is NZ$257
includes taxes & fees
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About the area

Knoxville

With a stay at Hilton Knoxville, you'll be centrally located in Knoxville, just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee. .This hotel is 0.7 mi (1.2 km) from Neyland Stadium and 0.1 mi (0.2 km) from Charles Krutch Park.

What's nearby

  • Knoxville Convention Center - 3 min walk - 0.3 km
  • Tennessee Theatre - 3 min walk - 0.3 km
  • Market Square - 3 min walk - 0.3 km
  • University of Tennessee - 9 min walk - 0.8 km
  • Neyland Stadium - 15 min walk - 1.3 km

Getting around

  • McGhee Tyson Airport (TYS) - 18 min drive

Restaurants

  • ‪Coffee & Chocolate - ‬4 min walk
  • ‪J.C. Holdway - ‬3 min walk
  • ‪The Market Cafe - ‬1 min walk
  • ‪The French Market Creperie - ‬2 min walk
  • ‪Clancy's Tavern & Whiskey House - ‬4 min walk

About this property

Hilton Knoxville

Hotel with a seasonal outdoor pool, a short walk to University of Tennessee
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 320 guestrooms featuring refrigerators and LCD televisions. Satellite programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy southern cuisine at Marble City Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Knoxville? This hotel has 16000 square feet (1486 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 952 out of 1604 reviews
Rating 8 - Good. 338 out of 1604 reviews
Rating 6 - Okay. 194 out of 1604 reviews
Rating 4 - Poor. 62 out of 1604 reviews
Rating 2 - Terrible. 58 out of 1604 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service
We had stayed over one night but the room was wonderful and the staff was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Dundra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Amalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was in a good location. Close to the highway.
Stayed 1 night in Jun 2025

6/10 Okay

AMANDEEP

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Stayed at this site from june 11-june 13. Staff at the location were very friendly and helpful. Mvp was the valet sorry i didnt get your name. If you are planning on bringing your car just park at the locust garage which is right next to the hotel garage and way cheaper. The reasoning for 3 stars is because the cleanliness in room(we checked in and room garbage wasn't full taken out, empty water bottle on the floor and roach in the hallway). Hotel's pool was not operational as per front desk.
Stayed 2 nights in Jun 2025

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
I went to a graduation ceremony and everyone was having a good time.
Stayed 2 nights in Jun 2025

6/10 Okay

Kenneth

It was not worth the money. I had such higher expectations of the Hilton Brand.
Stayed 2 nights in Jun 2025

10/10 Excellent

Katina

Liked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Yolande

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located downtown and walkable to all restaurants. The bed was very comfortable. Being on the 11th floor made for a very quite night.
Stayed 1 night in Jun 2025

10/10 Excellent

Tabitha

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The rooms were clean and nice!
Stayed 1 night in Jun 2025

6/10 Okay

Jianguo

Travelled with family
Disliked: Amenities, property conditions & facilities
AC noise; Parking expensive; No free drinking water;
Stayed 3 nights in Jun 2025

6/10 Okay

douglas

Travelled with partner
Disliked: Property conditions & facilities
The Hilton is in an ideal location. But it is a tad shabby and during much of our stay hot water was intermittent.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Staff was amazing
Stayed 2 nights in Jun 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, convenient location to UT. Friendly desk staff. Would have given highest rating, but a big reason we booked the hotel was so the kids could swim in the pool. When we arrived, i asked about pool hours and was told there was a problem with the pool, but we could use the pool at the ymca across the corner from the hotel. The pool is a 3 lane lap pool 20yards long, and the pass said we would be charged $8 for using it. Cant do canonballs or play in a pool people are swimming laps in. We didn't know if the $8 was per person or family, etc. We were rather annoyed that an amenity included in our room cost was replaced by something we were expected to pay more for and couldnt really enjoy.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Nice hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything. Was wonderful. Just wish that the pool was open.
Stayed 2 nights in May 2025

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is centrally located. It is near great restaurants, shopping and in walking distance of the University of Tennessee campus.
Stayed 3 nights in Jun 2025

10/10 Excellent

Luke

Stayed 1 night in May 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Salim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the in house restaurant and the fact the hotel had valet parking.
Stayed 1 night in May 2025

8/10 Good

noah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was great. Staff were very friendly and professional.
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan A.

Stayed 2 nights in May 2025

10/10 Excellent

Kaylie

Stayed 1 night in May 2025