See all properties
Save

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

2.0 star property

Photo gallery for Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Property amenity
View from property
Premium bedding, desk, laptop workspace, blackout curtains
View from property
55-inch Smart TV with satellite channels, Netflix, streaming services

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Bar
  • Housekeeping

Explore the area

View map
428 South Gay St, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪2 min walk‬
  • Place, Knoxville Convention Center
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪19 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, City View

55-inch Smart TV with satellite channels, Netflix, streaming services

Signature Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Queen Bed (View)

Premium bedding, desk, laptop workspace, blackout curtains

Luxury Suite, 1 Queen Bed (View)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Suite, 1 Queen Bed, City View

Premium bedding, desk, laptop workspace, blackout curtains

Romantic Suite, 1 Queen Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 1 King Bed (View)

Premium bedding, desk, laptop workspace, blackout curtains

Executive Studio, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royal Suite, 1 Queen Bed (View)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Royal Suite, 1 Queen Bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Rooftop terrace
Hyatt Place Knoxville Downtown
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 1,006 reviews
The price is NZ$254
includes taxes & fees
8 Mar - 9 Mar
Hyatt Place Knoxville Downtown

About the area

Knoxville

Located in Knoxville (Downtown Knoxville), Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel is within a 15-minute walk of University of Tennessee and Knoxville Convention Center. .This hotel is 1.5 mi (2.4 km) from Neyland Stadium and 1.6 mi (2.6 km) from Thompson–Boling Arena.

What's nearby

  • Market Square - 1 min walk - 0.1 km
  • Tennessee Theatre - 2 min walk - 0.2 km
  • Bijou Theater - 5 min walk - 0.4 km
  • Knoxville Convention Center - 6 min walk - 0.5 km
  • World's Fair Park - 7 min walk - 0.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 21 min drive

Restaurants

  • ‪Tupelo Honey - ‬3 min walk
  • ‪Nama Sushi Bar - Downtown Knoxville - ‬1 min walk
  • ‪Downtown Grill & Brewery - ‬1 min walk
  • ‪Chivo Taqueria - ‬2 min walk
  • ‪Clancy's Tavern & Whiskey House - ‬2 min walk

About this property

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel offers 16 accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix.

This Knoxville hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 16 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Enjoy a satisfying meal at Lilou serving guests of Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area.
Lilou - Onsite fine-dining restaurant.
Lilou - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (USD 35 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lilou
  • Lilou

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Grab bar in bathtub
  • Grab bar in shower
  • Hardwood flooring in room
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Covered valet parking fee: USD 35 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Property is also known as

Hotel Cleo
Hotel Cleo Knoxville
Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Hotel

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 106 out of 119 reviews
Rating 8 - Good. 8 out of 119 reviews
Rating 6 - Okay. 2 out of 119 reviews
Rating 4 - Poor. 3 out of 119 reviews
Rating 2 - Terrible. 0 out of 119 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Patrick

Good balue
Stayed 1 night in Nov 2025

10/10 Excellent

Haley

Stayed 2 nights in Oct 2025

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

This is a very cute hotel. I love that they used and maintained the older aspects of the building. These types of hotels are my favorite.
Stayed 1 night in Jul 2025

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
The person next door got on a conference call before 8 am and might as well have been sitting in our room. Unfortunately breakfast did not start until 10 am. Room was charming, staff were very pleasant but the would not necessarily stay there again,
Stayed 1 night in Sep 2025

10/10 Excellent

Kristie, Blountville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful rooms

One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.
Stayed 1 night in Apr 2025

10/10 Excellent

Shawn

Stayed 1 night in Mar 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.
Stayed 1 night in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Excellent location. Would highly recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Zachary

Stayed 1 night in Feb 2025

10/10 Excellent

DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really beautiful hotel, central toeverything

The hotel is beautiful, very clean. And centrally located. My “complaints” are really nitpicky. We were facing the street, and people were loud late into the night (not the hotels fault). The bed was very firm. If you love a firm bed, this is the place for you. They do provide lots of pillows, which I love. My only real complaint is that on the hotels.com website it said breakfast is included. At the hotel they said “we don’t do that anymore.” Disappointing.
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was extremely helpful and nice. Beautiful rooms and property.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Pearl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant and quaint
Stayed 1 night in Nov 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Beautiful romantic room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Blaike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEST STAY IN KNOXVILLE❤️❤️

It was a beautiful hotel and everyone was so lovely!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Dan and Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024