2/10 Terrible
Lauren S.
18 Mar 2026
Disliked: Cleanliness
I wish I could attach the pictures of videos of what we encountered while staying here. Our entire unit flooded the downstairs and both bedrooms and bathroom from the washing machine. There solution to dealing with that was mixing us out in the middle of hurricane Kiko at 9 pm with my 80 year old father when the state was telling everyone to stay off the roads due to flooding. The rain was torrential, it was not safe conditions. This man Ben then started to call me names when I was trying to explain to them the issue. Once I said we will dispute with this American Express, they have been nothing but rude, unaccommodating, and not even us allow the complementary 12 check out. The rooms are not clean, outdated from the 70’s, nasty bugs and cockroaches. The second room we finally got moved too after 4 days of arguing then smelt of cigarette smoke. I also have an autoimmune disease and when they sent the emergency services for the flood up to our ankles from the washing machine, the flood guy told us it was a level 3 flood with the amount of water and the carpets needs to be lifted and dried within 24 hours or we would get hold toxicity poisoning. Well they made us stay 4 days…. Like I said this is very serious with my illness and they could care less. The only option was leaving us homeless during a hurricane and Hawaii declared a state of emergency. SAVE YOURSELF THE STRESS AND !!! A local told me Ale Kona is the best property management on the island.
Lauren S.
Stayed 4 nights in Mar 2026