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Hotel was lovely, taxi driver that the hotel organised was waiting at the airport very impressed how easy that was to get to the hotel. the balcony we have was in a brilliant spot overlooking the sea, but we lost the sun in the early evening. Food was very good. On the bar, Ruman was very helpful, remembering our room number and what drinks we always ordered.

Really amazing hotel in the centre of Sunny Beach - it’s close to everything - restaurants, Bars, shops and the beach. It can be a bit noisy at night from the clubs. The hotel is lovely and has had a huge refurb - it’s amazing modern style and probably now one of the best hotels in Sunny Beach. We had some issues with our room but I think was due to the recent refurb and some issues not resolved in construction. The hotel changed us to a different room and all was sorted. Staff speak a bit of English but I would say it did cause some communication issues occasional as they are not all fluent. The pool is beautiful but gets shade from 4pm onwards - so it’s a bit chill in June.

Very handy all inclusive hotel just across the road from the beach. Helpful staff. Buffet spread is varied, not brilliant but all inclusives never are. Pool good temperature & the bar staff are generous with drink pouring! Small tvs but international channels. AC works brilliantly. Only downside of room was only one plug point that worked in mine at the desk. The only other one behind the bed was broken. Was allowed to pay for later checkout which helped with enjoying facilities more before late night flight!

Staff always helpful and friendly. Hotel facilities as you would expect from a Best Western

Just great

We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!