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I recently stayed at Agapi Beach Hotel with my husband and our 15-month-old baby, and unfortunately, our experience was extremely disappointing. From the moment we arrived, we found the staff to be rude and inattentive, which made what should have been a relaxing family trip feel quite uncomfortable. As parents travelling with a young child, we really value warmth and support, and this was noticeably lacking throughout our stay. It’s also worth noting that we appeared to be the only Black family at the hotel, which made the overall experience feel even more isolating—particularly given the lack of warmth and attentiveness we encountered. The food was another major letdown. The options were very limited and highly repetitive, which is frustrating when you’ve booked an all-inclusive package expecting variety and quality. It became difficult to even look forward to meals. To make matters worse, the weather during our stay was poor, and there seemed to be no contingency plan in place. Many of the all-inclusive amenities we paid for—such as access to pools, snacks, and drinks—were either unavailable or significantly limited due to the rain. This left us feeling like we didn’t receive the experience or value we had paid for. Overall, this stay did not meet our expectations at all, especially as a young family looking for comfort and ease. I wouldn’t recommend this hotel based on our experience.

This is a very nice, new and modern hotel. The breakfast every morning is very good and contains a lot of options and variety of food. We arrived early in the morning on our check-in day, and the staff was incredibly friendly and got our room together as soon as possible for check-in a bit before the standard time. Nice view from the sea-facing side of the hotel and only about a 20 minute walk to Heraklion center with a lot of restaurants, shopping, souvenirs, etc. Overall, this was a great stay.

Great place, easy location, close walk to city center, clean room, complimentary upgrade to my room, great job Atrion!

Convenient central location, lovely bathroom, comfortable bed, wonderful breakfast (we arrived a few minutes before breakfast was over and they fully accommodated us, held the buffet open - so kind!!)

Convenient location near airport with a lovely rooftop space that doubles as the breakfast room

Everything was above my expectations From the front desks to the cleaning staff every day I was surprised Very nice view and close to the beach and town centre just 5 minutes walking around The hotel and room are very clean and big Thanks everyone special to the staff for the front desks they leave us to check in little bit early what was big bonus for us .Reception area very clean and a lot of staff ready for help I hope I will see you again