We had a wonderful 7 days stay experience at Nathan Hotel, starting with a complimentary upgrade to a spacious room (suitable for up to 3 guests)—a rare luxury for Hong Kong. The room was clean and included a bathtub, though the bathroom design lacked practical features like sufficient hooks or towel bars, making it slightly inconvenient for multiple guests.
After raising our concerns, the staff (Tony) responded promptly and arranged a new room by 3 PM. They even showed us the room beforehand to ensure we were comfortable. While the new room was smaller and lacked a bathtub, it was more functional, with ample hooks and towel bars. One thing to note is that the raised shower area might be challenging for guests with mobility issues.
The hotel’s location is a major plus, just a 5–10-minute walk to Jordan Station, making it convenient to explore the city. We also appreciated the direct connection from the airport—taking bus A21, which stops just a 1–2-minute walk from the hotel.
Since our flight was around midnight, the hotel kindly allowed us a late checkout at 2 PM.
Overall, the attentive service, convenient location, and thoughtful accommodations made our stay enjoyable. Nathan Hotel’s commitment to guest satisfaction truly stood out, and I would recommend it to travelers visiting Hong Kong. The staff displayed a high level of professionalism, friendliness, and attentiveness set the tone for my visit.