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Hotel Unicus Palace Old Town - Destigo Hotels

Photo gallery for Hotel Unicus Palace Old Town - Destigo Hotels

Reception
A bar area with a red counter, two stools, a decorative mirror, and a golden feathered light fixture.
Restaurant
A modern bathroom with a freestanding bathtub, a large mirror, and a chandelier.
Interior
Luxury
5.0 star property
9.6

Exceptional

Elegance steps from vibrant Old Town

Picturesque surroundings envelop you as you step into spacious, light-filled rooms adorned with luxurious decor and underfloor-heated bathrooms. Enjoy excellent service from the attentive staff, while being just steps away from the vibrant Old Town.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View map
Slawkowska 13-15, Kraków, Malopolskie, 31-016
  • Place, Main Market Square
    ‪2 min walk‬
  • Place, Cloth Hall
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, two bedside tables, a desk, and a chair.

Standard Double Room

9.0 out of 10
Wonderful
(7 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(13 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Suite

Standard Suite | Bathroom

Standard Suite

10.0 out of 10
Exceptional
(10 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Kraków

A stay at Hotel Unicus Palace Old Town - Destigo Hotels places you in the heart of Kraków, a short 3-minute walk from Main Market Square and within 4 minutes by car from Wawel Castle. .This luxury hotel is 8.4 mi (13.4 km) from Wieliczka Salt Mine and 2.1 mi (3.4 km) from Oskar Schindler Factory.

What's nearby

  • Main Market Square - 2 min walk - 0.2 km
  • Planty Park - 2 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • Cloth Hall - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 10 min drive
  • Kraków Główny Station - 18 min walk
  • John Paul II - Balice Airport (KRK) - 37 min drive

Restaurants

  • ‪Lindo Bar - ‬1 min walk
  • ‪Gościnna Chata - ‬1 min walk
  • ‪Free Pub - ‬1 min walk
  • ‪AntyCafe - ‬1 min walk
  • ‪Domowe Przysmaki - ‬1 min walk

About this property

Hotel Unicus Palace Old Town - Destigo Hotels

Hotel Unicus Palace Old Town - Destigo Hotels offers 36 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Treat yourself to a stay in one of the 36 guestrooms, featuring heated floors and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (PLN 120 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 99 for adults and PLN 50 for children

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Hand-held showerhead
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 150.0 per night
Cribs (infant beds) are available for PLN 60 per stay

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 99 for adults and PLN 50 for children
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 150 (one-way)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 60 per stay
  • Rollaway bed fee: PLN 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Property is also known as

Hotel Unicus Palace
Unicus Palace Old Town
Unicus Old Town Destigo Hotels
Hotel Unicus Palace Old Town Destigo Hotels
Hotel Unicus Palace Old Town - Destigo Hotels Hotel
Hotel Unicus Palace Old Town - Destigo Hotels Kraków
Hotel Unicus Palace Old Town - Destigo Hotels Hotel Kraków

Hotel Unicus Palace Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 231 out of 275 reviews
Rating 8 - Good. 33 out of 275 reviews
Rating 6 - Okay. 6 out of 275 reviews
Rating 4 - Poor. 3 out of 275 reviews
Rating 2 - Terrible. 2 out of 275 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Beata

Stayed 3 nights in Jan 2026

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beautiful hotel Highly recommend this hotel right in the old town lovely friendly staff Will definitely be returning here
Stayed 3 nights in Jan 2026

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful hotel. The receptionist was welcoming and spoke perfect English. The decor with the mix of old and new was really well done, fresh and spotlessly clean. Nice touches with cups and saucers, iron, safe and a long shoe horn i didn't know I needed in my life until now!! We enjoyed the sauna which was free to use. Brilliant location to explore the old town and elsewhere in Krakow. Would definitely stay here again.
Stayed 3 nights in Jan 2026

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Unicus Palace is a beautiful hotel. We had a wonderful stay. The rooms were beautiful and the beds were very comfortable. The staff were very helpful going out of thier way to help.
Stayed 4 nights in Jan 2026

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel common areas and rooms are ready nice and comfortable. Location is ideal and the staff were really kind and helpful. Highly recommend this hotel, it’s a hidden gem of a hotel.
Stayed 4 nights in Dec 2025

2/10 Terrible

Konrad

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Due to an overbooking error on hotel side, we were relocated to a sister property adjacent to Hotel Unicus - Wyndham Grand at Floriańska street. While we accepted this move in good faith, the alternative accommodation provided was entirely unacceptable and failed to meet the basic requirements of our booking. ​ I specifically booked Hotel Unicus on Sławkowska Street for its reputation as a quiet location, free from nightlife disturbances. This was a prerequisite for our stay, as we required a restful night prior to a 5:00 AM train departure. ​ The room we were assigned faced one of the most active nightlife streets in Kraków + trumpet from Mariacka tower was blaring into our room every hour . The windows lacked any effective soundproofing. From 1:00 AM onwards, we were subjected to an unrelenting barrage of noise, including shouting, police sirens, and street altercations. ​Because of the noise levels, we had interrupted 2 hours of sleep in total. This directly undermined the primary purpose of our booking—to depart "fresh" for the train station. Instead, we began our journey exhausted due to facility's inability to provide a quiet environment.
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities
Very nice and great position for old town. Room 107 superb
Stayed 2 nights in Dec 2025

10/10 Excellent

Kenneth

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Lovely little hotel with a wonderfully central location and very well appointed!
Stayed 3 nights in Nov 2025

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean. Lovely staff. Excellent breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful hotel spotless staff are nice. Could not fault it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was very nice and helpful. Great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Irena

Stayed 3 nights in Nov 2025

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great room, wonderful bed and great staff. Location couldn't have been better. Will definitely return.
Stayed 2 nights in Nov 2025

10/10 Excellent

Krzysztof

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 2 nights in Nov 2025

10/10 Excellent

Witold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean . Perfect location, close to everything .
Stayed 6 nights in Oct 2025

10/10 Excellent

Menai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. Its location was perfect, just a 2 minute walk to the square. The room was outstanding and very clean and the staff were very friendly and helpful. The breakfast was lovely with lots of different options. I would definitely stay here again if I return to Krakow.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
The room was spotless, staff very helpful and location excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel, fantastic location and gorgeous rooms and lovely breakfast. Would definitely stay there again and recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a great location

Lovely hotel in a great location, comfortable rooms, helpful and pleasant staff. Overall a pleasant stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nicci

Stayed 3 nights in Oct 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite on the top floor. Very spacious, modern, clean. The hotel is a renovated palace built in the 17th century. The breakfast buffet was the best we had while in Europe, in addition to be able to have made to order pancakes , omelets.
Stayed 3 nights in Oct 2025

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Eduardo, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful room and comfy. However, one of the AC was not working properly, staff did everything they could to fix it. Very concerned and polite staff.
Stayed 2 nights in Oct 2025