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Aparthotel

Portal House Apartments

3.0 star property

Photo gallery for Portal House Apartments

Relax in a spacious living area with a dining table, sofa, and fireplace.
Relax in a stylishly designed room with a comfortable bed, bedside table, and ambient lighting.
Enjoy cooking in this well-equipped kitchen with a dishwasher, stainless steel oven, and coffee maker.
Welcome to our reception area, where guests can relax and unwind in a comfortable waiting space.
Relax in a serene outdoor space with wicker chairs and small tables, surrounded by lush greenery and a shaded canopy.

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • Wawel Castle
    ‪14 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 80 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 21 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Senior Apartment | Living area

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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About the area

Kraków

With a stay at Portal House Apartments, you'll be centrally located in Kraków, steps from Royal Road and within a 5-minute walk of Main Market Square. .This aparthotel is 0.4 mi (0.6 km) from Kraków Barbican and 0.7 mi (1.1 km) from Galeria Krakówska.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪MoaBurger - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪METRUM Restobistro - ‬1 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Portal House Apartments offers 20 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
Make yourself at home in one of the 20 air-conditioned rooms featuring microwaves and minibars. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages or take in the view from a garden. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Planning an event in Kraków? This aparthotel has 377 square feet (35 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.

Languages

English, Polish

Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transport

  • Offsite parking available (PLN 90 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 90 per day (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 119 out of 145 reviews
Rating 8 - Good. 22 out of 145 reviews
Rating 6 - Okay. 3 out of 145 reviews
Rating 4 - Poor. 0 out of 145 reviews
Rating 2 - Terrible. 1 out of 145 reviews

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for 5 days and we were amazed with the very warm welcome from the polite receptionist, Rosza. Our room is very clean and neat. Location is perfect. We were able to walk around even late at night. All the transport route are very accessible including the main railway station. Also with thanks to Philip one of the young receptionist who guided us through while searching for the places we’d like to visit. Breakfast iare good too. I would highly recommend Portal house to everyone.
Stayed 4 nights in Apr 2025

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, room comfort
It was a very good stay. I can really recomend it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

A good hotel in a convenient location.

We stayed in a Junior Apartment at Portal House Apartments. It was very spacious, modern and clean. The bathroom was one of the largest bathrooms I've ever seen. The shower was in a separate part of the room and was very powerful. Then there was a double bedroom, double wardrobe with hanging space and shelf space. There is a safe which is free to use. If you need to iron clothes, an iron and ironing board can be provided without charge. We had a spacious lounge area and TV. The kitchen had everything you need. We only used the kettle and the fridge. We couldn't find the cutlery! When you open the drawers, there is a drawer at the top of that open space. It just looks like a piece of wood. There was also a little patio outside the bedroom. Breakfast offers a small selection of fruits, cereals, yoghurts, breads, waffles, pancakes, cakes and hot food.Plenty of choice. Fruit juices and hot drinks too. The staff on Reception were very helpful and friendly. The hotel is very bright and modern with touches of the original building in the staircases and wooden doors. It is situated within easy walking distance of bars, restaurants, the main square. We ordered a Bolt taxi from the airport. Youll need the app. It was around 50pzloty each way. If we returned to Krakow, we would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow. Just wow.. 2nd time at this apartment! Absolutely beautiful.. we stayed at room 9 2 bedroom, dining room, living room, spacious, immaculate there is also a lift… the breakfast has a variety for everyone and nothing is to much trouble, very tasty. The staff are so helpful & friendly, sorted out transfers home for us. The old town is just around the corner from the apartments…also central to some quirky bars and restaurants.. Had a brilliant time and would definitely recommend and return..
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Great

Comfortable stay in a central location.
Stayed 4 nights in Jan 2025

8/10 Good

Kasia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was able to order a taxi at the desk. I could come and go as I pleased and at any time of night because there was a host 24 hrs a day at the front desk to buzz you in . I felt safe and enjoyed the area since it was just a block and half away from the head market square.
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, room comfort

Lovely place to stay

Great place to stay - wonderful location just off the Old Town. Apartment was very spacious and very clean. Staff were super friendly and helpful. Would definitely return.
Stayed 1 night in Feb 2025

10/10 Excellent

Harriet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

10/10 Excellent

HENRY

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Karl

Liked: Cleanliness, room comfort

Very good, so clean and comfortable

Stayed 2 nights in Nov 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment with all amenities. Great breakfast. Great service from staff. Stayed for 6 nights. Will be back. In misdle old toqn.
Stayed 5 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! A 10min walk to the main train/bus stations and Galeria Krakowska. The main square is minutes away, lots of small grocery stores,bars,and restaurants nearby. The room was clean,cosy,spacious and well equipped. Staff was friendly and professional, breakfast was yummy and varied. I'd definitely come back!
Stayed 1 night in Nov 2024

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a perfect location for sightseeing. Only a 3/4 minute walk to the main square. Apartments were extremely clean & spacious. Breakfast was lovely too. Would highly recommend staying here
Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property. Easily accessible by foot and public transport. Close to many attractions. Staff were friendly and helpful. Breakfast was good quality. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very good location. Short walk from train and bus station. Very helpful front desk staff.
Stayed 4 nights in Oct 2024

8/10 Good

Danielle

Liked: Cleanliness, room comfort

great location

The Portal House Apartments are so conveniently located in the historic district. Within walking to most places I wished to go. Staff was very helpful and friendly. The only reason for 4, not 5 star rating is that even with an elevator, there were many steps to navigate to get to your room and with heavy luggage, not as easy. My fault, I know for having so much stuff. Breakfast was very nice, Room was comfortable, shower nice and big. Good storage. Clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, room comfort
Brilliant service, location and space
Stayed 2 nights in Sep 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, property conditions & facilities
Location was great. Room was spacious and nice. Mattress was a bit hard. Street got a bit noisy, but that seemed like a rare event - a room facing the courtyard wouldn’t have had the issue.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024