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Aparthotel

Luxury Service Suites at Times Square

4.0 star property

Reviews

3.2 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Berjaya Times Square East Tower, No 1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, 55100
  • Place, Berjaya Times Square
    ‪1 min walk‬
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Changkat Bukit Bintang
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

Superior Room

  • City view
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

Standard Room

  • City view
  • Sleeps 3
  • 1 Double Bed

Deluxe Triple Room

  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

Standard Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Similar properties

Daily buffet breakfast (MYR 60 per person)
citizenM Kuala Lumpur Bukit Bintang
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.8 out of 5, Exceptional, 596 reviews
The price is NZ$112
includes taxes & fees
24 Mar - 25 Mar
citizenM Kuala Lumpur Bukit Bintang

About the area

Kuala Lumpur

With a stay at Luxury Service Suites at Times Square in Kuala Lumpur (Golden Triangle), you'll be steps from Berjaya Times Square and 13 minutes by foot from Pavilion Kuala Lumpur. .This aparthotel is 0.3 mi (0.5 km) from Jalan Alor and 2.2 mi (3.5 km) from KLCC Park.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Berjaya Times Square - 1 min walk - 0.0 km
  • Sungei Wang Plaza - 2 min walk - 0.2 km
  • Jalan Alor - 3 min walk - 0.3 km
  • Changkat Bukit Bintang - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 10 min walk - 0.9 km

Getting around

  • Imbi Station - 1 min walk
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks Reserve Bar - ‬1 min walk
  • ‪Hometown Hainan Coffee - ‬1 min walk
  • ‪Rasa Utara - ‬3 min walk
  • ‪Auntie Anne's - ‬3 min walk

About this property

Luxury Service Suites at Times Square

Luxury Service Suites at Times Square offers 30 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Accommodations offer separate sitting areas. Flat-screen televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and coffee/tea makers. Bathrooms include showers and complimentary toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided on a limited basis.

3 outdoor swimming pools are on site.
Make yourself at home in one of the 30 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and 42-inch flat-screen televisions are provided for your entertainment. Conveniences include laptop-compatible safes and desks, and housekeeping is provided on a limited basis.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage.

Property amenities

Pool/Spa

  • 3 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Kitchenette

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Bedrooms

  • Free rollaway/extra bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shower

Living spaces

  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV

Laundry

  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Services and conveniences

  • 24-hour front desk
  • Free bottled water
  • Free daily newspapers
  • Laptop-compatible safe
  • Limited housekeeping
  • Luggage storage
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 30 units

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Luxury Service Suites Times Square Aparthotel Kuala Lumpur
Luxury Service Suites Times Square Aparthotel
Luxury Service Suites Times Square Kuala Lumpur
Luxury Service Suites Times Square
Service Suites At Times Square
Luxury Service Suites at Times Square Aparthotel
Luxury Service Suites at Times Square Kuala Lumpur
Luxury Service Suites at Times Square Aparthotel Kuala Lumpur

Luxury Service Suites at Times Square Reviews

Reviews

3.2
Rating 10 - Excellent. 0 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 2 out of 9 reviews
Rating 2 - Terrible. 6 out of 9 reviews

3.0/10

Cleanliness

2.4/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

8/10 Good

YinKwong, Malaysia

Disliked: Cleanliness, staff & service
General acceptable

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It had the potential to be so much more but wasn't

We arrived and can't get in unless manager meets you. We were there as a young family with young kids after travelling al day just wanted to settle in. So a kind security guard tried ringing someone for us. Long story short rang the 'wrong' manager but we didn't know this either did other manager. Got put in a room and then informed that we should have been booked in for another manager. doubtful it was the room upgrade we paid for. This room was relatively clean. Stayed here one night and then the wrong manager said for is to meet in the office to move for rest of our stay to correct room. It was awkward in office obviously people were not happy. Moved to correct room same building. Amazing view, pool was awesome and pool service great. Lift and lobby great. Location great right on top of shopping centre. Room however!! - was filthy but being cleaned as we arrived. Broken shower and mouldy, bath missing plugs unusable, sink area leaking, drawings on walls, not enough towels or linen for family, rubbish outside window on airconditioner, stains and just grotty, I did not want to be barefoot in room, hair in sinks shower etc. Manager was nice. But whole situation needs to have a smoother way to check in, was a carry on and room was not what was promised of luxury or upgrade we paid for - needed an overhaul and tidy up to be that. We rang hotels.com who were empathetic to our situation after long discussion but I'd be wary of staying again.

2/10 Terrible

Seng Thong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor experience

We are rather surprise that the unit does not match to the description. The entire place is very run down.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware of local 'dodgy' operator!

Beware of local 'dodgy' operator on the hotel suite side. Some are broker with no housekeeping facility and are untrusted character. Our stay has been a dirty and filthy experience; customer service is non-existence; room is unclean, stained linen with toiletries. We booked for 5 nights and we went somewhere else fr the rest our stay. The hotel itself is good and very convenient; their spa was fantastic, which we needed badly after the bad experience on our check in.

4/10 Poor

Rahmat Redzuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again!

Disappointed with the room. Some of the facilities are not available as what been advertised like WIFI, microwave and flat TV. There are stains everywhere on the carpet and towels as well. Toilet seat has a crack with permanent stain, totally unappealing. No housekeeping service at all throughout our 3 day-stay, our family of five was only provided with one toilet roll and two tiny soaps. Had to bring room towel to swimming pool, as the pool towel will only be given to Berjaya Hotel guests (separate entity). No parking validation, paid about rm25 per day. Shabby cabinets and wardrobes. The most annoying part is being cheated and had to wait for 2 days for the wifi password but in the end, it was invalid and of no use. Why can't the agent be honest upfront about the wifi and kept me waiting in frustration?

2/10 Terrible

sally and james, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 3816 pure filth do not go near

No one to meet us wouldn't answer phone,3 hours later a dodgy bloke arrives saying hotel full, took us back to other tower to a room full of people filthy they said 15 mins to clean up , you would be shocked we got back no bed for our son a totally smashed couch and filth I took a couple of pictures and we left how could this happen wotif. We have booked the hotel before but thought we would try luxury apartments as a little cheaper, you need to get rid of them from your site. We are now in Vietnam and want a refund do not pay them , and by the way we were not the only travellers ripped off by apartments it was mayhem. We ended up staying at Ancasa Hotel .

2/10 Terrible

Monique , o

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slechte service.

Er is geen receptie.als je iemand nodig hebt moet je bellen, maar meestal neemt hij niet op. Het komt bij ons over alsof we daar illegaal zaten. We hadden met zn 4en 2 handdoeken en alleen lakens voor een 2 persoons bed.elke dag werd beloofd dat dit opgelost zou worden maar is nooit gebeurd.

2/10 Terrible

Verified traveller

Disliked: Staff & service

feel bad

ห้องกว้าง อยู่ย่านการค้า เป็นห้องคอนโด ไม่ใช่โรงแรม ไม่มีเค้าท์เตอร์ต้อนรับไปถึงต้องโทรหาจะมีคนเอากุญแจมาให้ ตอนคืยก็ต้องโทรหาเจ้าของห้องมารับ ไม่มีwifi ขอรหัสแล้วก็ไม่ส่งมาให้ ห้อง 1 เตียงใหญ่ กับ 1 เตียงเล็ก แต่ไปถึงมีแค่เตียงใหญ่เตียงเดียวกับโซฟา

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Private hotel, NO front desk, BROKEN door-hook

This apartment hotel(?) has no front desk not like displayed information by Expedia. I had to make a call to a hotel then a guy who is not kind at all showed me a room. He gave me 1 room key and went out. After then I found that a hook on the door was removed.(or broken). Based on Expedia's information, I thought it's normal hotel which has front desk & proper service but it was totally different from my expectation.