PARKROYAL COLLECTION Kuala Lumpur

5.0 star property

Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Rooftop terrace
Exterior
Restaurant
Hot tub, body treatments, aromatherapy, hot stone massages
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available

Explore the area

View map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, The Exchange TRX
    ‪5 min walk‬
  • Place, Berjaya Times Square
    ‪5 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪53 min drive‬

PARKROYAL COLLECTION Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 880 reviews
Rating 8 - Good. 237 out of 880 reviews
Rating 6 - Okay. 92 out of 880 reviews
Rating 4 - Poor. 39 out of 880 reviews
Rating 2 - Terrible. 21 out of 880 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful all the time. The rooms are spacious very clean all the amenities you need and the location was perfect
Stayed 2 nights in Sep 2025

2/10 Terrible

zakariye

Stayed 2 nights in Sep 2025

2/10 Terrible

zakariye

Disliked: Cleanliness, staff & service

Toilet smelling horrendous

The issues I’ve had at the hotel was the toilet. The shower glass cover not covering the full shower so water splashes in the main area making a pool of water each time you shower.the stench of stale pee rushes up your nose as you use the toilet bidet.Ive come to realise the cleaning staff just spray and clean the toilet bowl you can see.i wiped a towel underneath the rim and the towel turned brown…. For what you’re paying it’s unacceptable and I’ve never come across a hotel with a toilet smelling like this in my lifetime.there was reviews from 2months ago highlighting this issue and it seems it’s not the hotels top priority.it needs to fixed asap.
Stayed 1 night in Sep 2025

10/10 Excellent

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, staff was awesome and there are so many amazing perks such as the sleep ritual too. Very convenient and we would definitely come back again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Roger Seh Kiat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Wee Lee, Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Love the in-room water filter.
Stayed 1 night in Sep 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 2 nights in Sep 2025

4/10 Poor

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Woke up at silly hours of the night by 1 night a PA system at 3am and 2nd night work being done in room below. Possible event hall. Told staff who kindly ignored.
Stayed 4 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

The stay was one of the best stays we had in KL. The room was clean, the service was amazing and the area was full of fun things to do. Access wise was really easy as well. It was truly a great stay and i would definitely like to stay with this hotel again.
Stayed 2 nights in Aug 2025

8/10 Good

NG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like - convenient, near shopping area, staff are helpful don't like - nil
Stayed 4 nights in Aug 2025

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was 5 star
Stayed 3 nights in Aug 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special belonging

It’s an amazing experience, I’m there for my birthday. And they bothered to gift a chocolate cake as well as decorating the room for my bday. My wife requested if hotel can do anything for me. And they did with flying colors! It does make me feel special at no extra cost. It means something to me as I stay here often.
Stayed 3 nights in Aug 2025

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and helpful
Stayed 3 nights in Aug 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love staying here

Wonderful escape stay with sensational staff throughout the facility. We love the pool deck and the collection club staff and facilities Great location to explore KL by foot and the trains
Stayed 5 nights in Aug 2025

10/10 Excellent

Hwan Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient, 6 minutes walk from drop off point of coach ride. Near shopping malls like Lot 10, Pavilion, and eateries and restaurants. Service staff are friendly and helpful. I love the buffet breakfast, great spread!
Stayed 2 nights in Aug 2025

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located: walking distance to both high end and affordable shopping from Seven 11 to Channel. About 2 minutes walk to Times Square which mimics the hustle and bustle of NYC (As a New Yorker, I felt at home ). I often went out at 1am to grab snacks or food, and I felt safe. Area was clean
Stayed 4 nights in Aug 2025

6/10 Okay

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding service

Great location. Very friendly staff special thanks to hardworking housekeeping staff Malik and F & B Manager Nicholas Betok who greets guests at breakfast buffet with his smile and friendly chat. Buffet has wide selection of local and international cuisines.
Stayed 5 nights in Aug 2025

10/10 Excellent

Biletsky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and accommodating. Room is clean, comfortable and comes with lots of amenities.
Stayed 1 night in Aug 2025

8/10 Good

Chiew Wah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. But crossing roads are not safe. Drivers don't always follow traffic lights. Internet in room is ok.But watching Netflix on TV is a pain.Always freezes and lose signal.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mohamed Fazlee

Stayed 1 night in Aug 2025

4/10 Poor

Bernard, surrey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a five star hotel. It has a very nice foyer, but the rooms leave a large amount of room for improvement. The beds are rock hard, like sleeping on the floor, now this is common n SE Asia, however, a five star property shold cater to all guests, having pillow tops for the beds woud go a long way to make the stay and sleeping enjoyable, these can be added or removed at the request of guests, not too much to ask for the price that is paid. The inernet was average and the televisions almost unwatchable due to poor signal and the voices not synching with the screen, again for a five star property these things should work.The lighting in the bathroom area is terrible. The lighting i so bad that the only place where you can actually see your face properly in the mirror is to use the mirror above the toilet, I don't know how women use the bathroom mirror for makeup, I had a hard enough time shaving and brushing my hair. On a positive, the pool and gym area are nice. Overall, an average stay, to be honest, there are better hotels for cheaper in the area. A disappointing stay for the high price.
Stayed 6 nights in Jul 2025

10/10 Excellent

Tien Luon

Stayed 1 night in Aug 2025