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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property

Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Lobby
Property entrance
Front of property – evening/night
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪4 min walk‬
  • Place, Kumamoto-jo Hall
    ‪6 min walk‬
  • Place, Kumamoto Castle
    ‪12 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪22 min drive‬

Room options

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 21 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

King Room, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Twin Room with Sofa Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Triple Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Superior Corner Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use

1 bedroom, in-room safe, blackout curtains, soundproofing

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 30 sq m
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Twin Room, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Private Spa Suite

Private Spa Suite

Private Spa Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Corner Twin Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Corner Twin Room, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

1 bedroom, in-room safe, blackout curtains, soundproofing

Corner Twin Room, Non Smoking, (For 3 People Use)

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Hollywood Twin Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Kumamoto

A stay at CANDEO HOTELS KUMAMOTO SHINSHIGAI places you in the heart of Kumamoto, within a 15-minute walk of Kumamoto-jo Hall and Kumamoto Castle. .This spa hotel is 0.1 mi (0.1 km) from Sunroad Shinshigai Shopping Street and 0.1 mi (0.2 km) from Shimotori Shopping Arcade.

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.4 km
  • Kumamoto-jo Hall - 6 min walk - 0.5 km
  • Kumamoto City Hall - 8 min walk - 0.7 km
  • Kumamoto Castle - 12 min walk - 1.1 km
  • Kumamoto Station Tourist Information Center - 2 min drive - 2.3 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 50 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪blé blé - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪天草の魚と馬刺しの店 魚粋 - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

Hotel with a full-service spa, near Kumamoto Castle
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).
Stay in one of 380 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Detached private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and complimentary bottled water, and housekeeping is provided on request.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access and a vending machine.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 647 out of 926 reviews
Rating 8 - Good. 199 out of 926 reviews
Rating 6 - Okay. 48 out of 926 reviews
Rating 4 - Poor. 19 out of 926 reviews
Rating 2 - Terrible. 13 out of 926 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JAESEUG

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
킹룸에서 3박 숙박하였습니다. 일본내 다른호텔보다 넓은편이며 체크인은 12층에서 하고 체크아웃은 1층에 키반납함이 있어 그곳에 넣으면 됩니다. 식사는 12층에서 먹습니다. 음식의 종류가 많이 있는 건 아니지만 밥과 빵, 과일 등이 있어 여러가지를 맛볼수 있습니다. 주차는 12시간 최대 1200엔으로 주변에 많이 있는데 저희는 그냥 호텔에서 1300엔에 주차하였습니다. 장점은 호텔은 오후4시에 주차하고 다음날 9시에 차를 돌려 받아도 1300엔으로 동일합니다. 다른 일반 주차장은 최대 12시간으로 초과되는 것은 주차비를 추가로 납부해야 합니다. 주변에 먹거리가 많아 걸어다니면서 좋은 곳을 찾아 먹으면 되기 때문에 차는 필요없습니다.
Stayed 3 nights in Jul 2025

8/10 Good

KOICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having onsite self service laundry and an onsen are pluses!
Stayed 7 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location in Kumamoto

stayed here for 2 nights. excellent location in Kumamoto Shinshigai in the center of the nightlife area with lots of good restaurants and stores in close proximity. Slightly dated hotel. A walking distance from Kumamoto Castle and Josaien. The hotel amenities and breakfast is ok. They do have vending machines, coin laundry, ice dispenser and a microwave on certain floors. They also have an large public indoor and outdoor bath space and sauna for both men and women on the top floor. They have an automated car parking tower next to the hotel with staff assistance; there is a size limit for the car so you may want to check the sizes in advance. There are many coin car parking spaces nearby but will be full during weekend nights with many locals coming to this area for dinner.
Stayed 2 nights in Jul 2025

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, and the staff were excellent. Tattooed customers can use the onsen between 24:00 and 02:00 which was great. Room was ok, but paying for a corner room for a view and bring surrounded by buildings in close proximity made having windows pointless. Breakfast area too small and crowded.
Stayed 5 nights in Jul 2025

10/10 Excellent

Chi Iong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Tsz Kwan

Stayed 2 nights in Jun 2025

10/10 Excellent

Yunghsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Susumu

Stayed 1 night in Jun 2025

10/10 Excellent

Lilian

Stayed 2 nights in Jun 2025

10/10 Excellent

youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortabl and good blacfast
Stayed 5 nights in Jun 2025

10/10 Excellent

Yvonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Candeo Kumamoto very much. The onsen was amazing. The temperature of the water and the sauna were great. I loved the cold plunge. Staff was helpful and kind. Cleaning staff especially. We slept in the triple and the beds were maybe just a little soft. Size of the room really great for families
Stayed 4 nights in Jun 2025

10/10 Excellent

Yuan-Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern interior design and view from the sky spa. Breakfast was good.
Stayed 1 night in May 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

SAU CHI CHILLY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can go shopping, dining very easily as just a street ahead. But do not have enough parking area that we need to find other parking.
Stayed 2 nights in May 2025

10/10 Excellent

Kulson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't want to add a review.
Stayed 1 night in May 2025

8/10 Good

Thomas, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel catering to foreigners . Breakfast just ok. Sauna is nice
Stayed 1 night in May 2025

10/10 Excellent

eunbeom

Stayed 2 nights in May 2025

8/10 Good

Yih Ming, Fremont

Stayed 3 nights in May 2025

8/10 Good

Melinda Jill, Kagoshima

Travelled with partner
Liked: Amenities, property conditions & facilities
We had the corner room. It was bright, spacious and comfortable. The buffet breakfast had a good selection of food and the Sky Spa was nice. But I would only give it 7/10 for cleanliness
Stayed 1 night in May 2025

10/10 Excellent

PUI KI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025