Worst hotel ever. So very disappointed in Expedia of even offering this place.
Booked a twin share room, to be told we at age 60 had to sleep in bunk beds. When we asked for two single beds they could not accomodate us and then we were charged an far too high fee to rent another room.
The pool has tiles missing and the roof overhangs the pool and every time it rain all the crap on the roof goes straight in the pool.
The rooms are tiny and very outdated, I couldn't get into my bathroom for the first five days as the door was stuck. The aircon leaks all the time and sitting at 18 degrees still felt like 30. There was mould all over the ceiling in my room. The toilet seat was falling off and at one stage I fell of the toilet.
The staff try so hard to make it nice, but short of a bulldozer there is not much they can do.
Several staff members told me I was way overcharged and they were sorry, but Ma management make the decisions..
Will never go here again and most other guests were saying the same.
The breakfast was minimal and at one stage cockroaches were observed by many coming out of the bread pile. The cups were so stained I went and bought my own cup. The best thing about this hotel is definitely the staff, management is hopeless. Pickup and drop off was offered, but never happened, even after paying for it.
Worst place to stay ever. Oh and the over size bugs while as big as rats are in fact cockroaches..