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THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

4.5 star property

Photo gallery for THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

Courtyard
Property video
Flat-screen TV
Body treatments, facials
Courtyard

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
175-2 Ebisucho Higashiyama Ward, Kyoto, Kyoto, 605-0033
  • Place, Chion-in Temple
    ‪3 min walk‬
  • Place, Heian Shrine
    ‪9 min walk‬
  • Place, Kawaramachi Street
    ‪17 min walk‬
  • Airport, Osaka (ITM-Itami)

Room options

View all photos for Superior Queen/Shower Booth, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Superior Queen/Shower Booth, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin/Shower Booth, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Superior Twin/Shower Booth, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe King, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen, Non Smoking

Deluxe Queen, Non Smoking

Deluxe Queen, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Triple, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Triple, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Deluxe Accessible Twin, Non Smoking

Deluxe Accessible Twin, Non Smoking

Deluxe Accessible Twin, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premier King/Shower Booth, Non Smoking

Premier King/Shower Booth, Non Smoking

Premier King/Shower Booth, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Premier Twin, Non Smoking

  • 32 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Triple/Shower Booth, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Premier Triple/Shower Booth, Non Smoking

  • 39 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Executive King, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Executive King, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin, Non Smoking

In-room safe, free cots/infant beds, free WiFi, bed sheets

Executive Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Awata Suite, Non Smoking

Flat-screen TV

Awata Suite, Non Smoking

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Okazaki Suite, Non Smoking

Flat-screen TV

Okazaki Suite, Non Smoking

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Shirakawa Suite, Non Smoking

Flat-screen TV

Shirakawa Suite, Non Smoking

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pan Pacific Suite, Non Smoking

Flat-screen TV

Pan Pacific Suite, Non Smoking

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe King

  • Sleeps 2

View all photos for Deluxe Queen

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Queen

  • Sleeps 2

View all photos for Deluxe Twin

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Triple

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Triple

  • Sleeps 3

View all photos for Deluxe Accessible Twin

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Accessible Twin

  • Sleeps 2

View all photos for Premier Twin

In-room safe, free cots/infant beds, free WiFi, bed sheets

Premier Twin

  • Sleeps 3

View all photos for Superior Queen-Shower Booth

In-room safe, free cots/infant beds, free WiFi, bed sheets

Superior Queen-Shower Booth

  • Sleeps 2

View all photos for Superior Twin-Shower Booth

In-room safe, free cots/infant beds, free WiFi, bed sheets

Superior Twin-Shower Booth

  • Sleeps 2

View all photos for Premier King Shower Booth

In-room safe, free cots/infant beds, free WiFi, bed sheets

Premier King Shower Booth

  • Sleeps 2

View all photos for Premier Triple-Shower Booth

In-room safe, free cots/infant beds, free WiFi, bed sheets

Premier Triple-Shower Booth

  • Sleeps 3

View all photos for Executive King

In-room safe, free cots/infant beds, free WiFi, bed sheets

Executive King

  • Sleeps 2

View all photos for Executive Twin

In-room safe, free cots/infant beds, free WiFi, bed sheets

Executive Twin

  • Sleeps 3

View all photos for Awata Suite

In-room safe, free cots/infant beds, free WiFi, bed sheets

Awata Suite

  • Sleeps 2

View all photos for Okazaki Suite

In-room safe, free cots/infant beds, free WiFi, bed sheets

Okazaki Suite

  • Sleeps 2

View all photos for Shirakawa Suite

In-room safe, free cots/infant beds, free WiFi, bed sheets

Shirakawa Suite

  • Sleeps 2

View all photos for Pan Pacific Suite

In-room safe, free cots/infant beds, free WiFi, bed sheets

Pan Pacific Suite

  • Sleeps 2

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About the area

Kyoto

With a stay at THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel in Kyoto (Higashiyama Ward), you'll be within a 5-minute walk of Awata Shrine and Chion-in Temple. .This luxury hotel is 0.3 mi (0.5 km) from Kyoto Municipal Zoo and 0.7 mi (1.1 km) from Heian Shrine.

What's nearby

  • Chion-in Temple - 3 min walk - 0.3 km
  • Yasaka Shrine - 9 min walk - 0.8 km
  • Heian Shrine - 9 min walk - 0.8 km
  • Kawaramachi Street - 17 min walk - 1.4 km
  • Kiyomizu Temple - 19 min walk - 1.7 km

Getting around

  • Higashiyama Station - 4 min walk
  • Sanjo Station - 14 min walk
  • Itami Airport (ITM) - 66 min drive

Restaurants

  • ‪お食事処明日香 - ‬1 min walk
  • ‪あるぺんrose - ‬2 min walk
  • ‪丹 tan - ‬4 min walk
  • ‪シュイロ - ‬3 min walk
  • ‪LURRA° - ‬4 min walk

About this property

THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

Luxury hotel with a restaurant, steps from Awata Shrine
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel offers 143 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, bidets, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bidets and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with onsite body treatments and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a vending machine.
Enjoy a satisfying meal at NANANOICHI serving guests of THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A train station pick-up service is provided at no charge.
A hosted evening meal is available for a surcharge daily (reservations required).
NANANOICHI - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Tea&Bar Sarei - Onsite lobby lounge. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle from 8:00 AM to 8:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,729 for adults and JPY 1,864 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of JPY 9,000; reservation required

Restaurants on site

  • NANANOICHI
  • Tea&Bar Sarei

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Built in 2022
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 4-6 years old, and can be requested onsite for the listed child breakfast fee. The breakfast fee for children ages 0-3 is at no charge.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3729 for adults and JPY 1864 for children
  • Spa fee: JPY 7000 per night
  • Hosted evening meal: JPY 9000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property

Property is also known as

THE HOTEL HIGASHIYAMA by KyotoTokyuHotel
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel Hotel
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel Kyoto

THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 253 out of 323 reviews
Rating 8 - Good. 49 out of 323 reviews
Rating 6 - Okay. 12 out of 323 reviews
Rating 4 - Poor. 5 out of 323 reviews
Rating 2 - Terrible. 4 out of 323 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok, not great. Staff were accommodating, courteous and helpful. Rooms are starting to get tired. They are fine, but not the level of a 4 star hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amber, Coquitla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable and clean. Staff were helpful and friendly. The only thing was the hotel was a bit of a walk from the city centre other than it was perfect and would highly recommend
Stayed 4 nights in Oct 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Maqbool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique style hotel. Attention to small details. Higashiyama station is 3-5 mins walk away.
Stayed 2 nights in Oct 2025

8/10 Good

Minoush

Liked: Cleanliness, staff & service
Breakfast was very good and fresh. Only problem with this hotel is lack of light. Is designed dark
Stayed 5 nights in Oct 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very luxury hotel with a nice spa and fr
Stayed 3 nights in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast; efficient friendly staff
Stayed 4 nights in Oct 2025

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Our first room was small and did not smell good. An expensive upgrade allowed us to stay in a beautiful, large and comfortable room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevan

Stayed 4 nights in Oct 2025

6/10 Okay

Noelle

Business traveller
Disliked: Cleanliness, room comfort

Unfortunately, disappointed...

We decided to stay at this place because of the Pan Pacific name but we were a bit disappointed. The good bits - lovely decor, dark lighting to create aura and the people right at the entrance were friendly. There's a restaurant and a nice outdoor seating area where you can just chill out. However, the staff service at reception was odd - perhaps they're tired of foreigners, but they seemed cold and too busy chatting with their friends. They also made a mistake about the payment of the booking and were a bit brusque about their error. The design of the room was strange, the bathroom sink was in the entry and was also the 'kitchen' but it just felt weird. The room also wasn't very clean, there was a cashew on the ground when we got in. The air con was also inconsistent, it would get ridiculously hot in the middle of the night, then in the morning freezing cold. ...and finally, the internet was very slow, barely being able to load basic webpages. I know they said it was 20mbps on the site, but it just felt incredibly slower. I usually only like to give positive reviews but I just felt that this hotel pretended to be higher quality than it really was.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing poace. Great location; rooms very clean and spacious. Will book again anytime
Stayed 4 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Osvaldo

Travelled with family
Liked: Amenities
The hotel's location is excellent, close to many interesting tourist attractions, and the staff is friendly and helpful.
Stayed 5 nights in Oct 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

8/10 Good

Danielle

Stayed 2 nights in Oct 2025

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place overall was fantastic!
Stayed 2 nights in Sep 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, had a fantastic stay.
Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breakfast buffet, with both Japanese and western options — highly appreciated the variety and freshness. Hotel staff are all friendly and helpful at all times. Room was very comfortable. AC seemed to not work last night, but otherwise fine. Shuttle to/from Kyoto station is a real plus.
Stayed 5 nights in Sep 2025

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

W Robert, Berchem

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The good: - Quick walk to metro - Lots of convenience stores nearby - Comfy beds, very nice rooms - Great breakfast - Air conditioning, safe, fridge, kettle in room - Nice shower/tub The less good: - Hotel interiors very dark everywhere - Slow elevators - Not a lot of places in room for drying wet towels
Stayed 3 nights in Sep 2025

10/10 Excellent

Bernie

Stayed 3 nights in Sep 2025

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a quite comfortable stay. The hotel locais good, very close to traun station. The staff are very helpful.
Stayed 5 nights in Sep 2025

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Great hotel. Great private bath session. Amazing hotel!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Justin, Commercial Point

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. The staff were super friendly. It’s a great location. The room was amazing.
Stayed 1 night in Sep 2025

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025