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Hotel Marco Polo

3.0 star property

Photo gallery for Hotel Marco Polo

In-room safe, desk, laptop workspace, free cots/infant beds
Point of interest
Games room
View from room
Daily buffet breakfast (EUR 10.50 per person)

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Pool
  • Breakfast available
  • Parking available
  • Room service

Explore the area

View map
Avinguda Sant Antoni 36, La Massana, AD400
  • Place, La Massana Ski Lift
    ‪8 min walk‬
  • Place, Caldea Spa
    ‪6 min drive‬
  • Place, Pal-Arinsal Ski Resort
    ‪11 min drive‬
  • Airport, La Seu d'Urgell (LEU)
    ‪129 min drive‬

Room options

View all photos for Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Double Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Single Use

In-room safe, desk, laptop workspace, free cots/infant beds

Double Room Single Use

  • 16 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Interior Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Double Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Double Room

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Interior Room

In-room safe, desk, laptop workspace, free cots/infant beds

Triple Interior Room

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Interior Triple Room (2 adults and 1 child)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Triple Room (2 adults and 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Triple Room

  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Interior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Quadruple Room (3 adults and 1 child)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Quadruple Room (2 adults and 2 children)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room (2 adults and 2 children)

  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Double Room Single Use

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Double Room Single Use

  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Interior Double Room for single use

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Double Room for single use

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

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About the area

La Massana

Located in La Massana, Hotel Marco Polo is in the mountains, a 5-minute drive from Caldea Spa and 12 minutes from Pal-Arinsal Ski Resort. .This ski hotel is 10.1 mi (16.3 km) from Mirador Roc del Quer and 12.5 mi (20.1 km) from Naturlandia.

What's nearby

  • La Massana Ski Lift - 8 min walk - 0.7 km
  • Caldea Spa - 6 min drive - 4.8 km
  • Pyrenees Andorra Shopping Centre - 6 min drive - 4.8 km
  • Mirador Roc del Quer - 10 min drive - 9.9 km
  • Pal-Arinsal Ski Resort - 11 min drive - 10.9 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 42 min drive
  • Barcelona El Prat Airport (BCN) - 172 min drive

Restaurants

  • ‪Restaurant Borda Eulari - ‬2 min drive
  • ‪Restaurant Gaspá - ‬18 min walk
  • ‪RESTAURANTE ANDREA - ‬2 min walk
  • ‪Borda Xica - ‬7 min walk
  • ‪Borda De L'avi - ‬15 min walk

About this property

Hotel Marco Polo

Ski hotel with a seasonal outdoor pool and a 24-hour front desk
Hotel Marco Polo offers 121 accommodations with safes and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 121 guestrooms. Satellite television is provided for your entertainment. Private bathrooms have deep soaking bathtubs and hair dryers. Conveniences include phones, as well as safes and desks.
After a day on the slopes, enjoy recreational amenities including a seasonal outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
Satisfy your appetite for dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Onsite venue - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Onsite venue #2 - bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 14 per night)
  • Street parking available
  • Ski shuttle nearby
  • Uncovered parking on site (EUR 14 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10.50 for adults and EUR 5.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Downhill skiing
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10.50 for adults and EUR 5.50 for children
  • Uncovered self parking fee: EUR 14 per night
  • Nearby parking fee: EUR 14 per night (984 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from July to August
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Marco Polo
Hotel Marco Polo La Massana
Marco Polo La Massana
Hotel Marco Polo Hotel
Hotel Marco Polo La Massana
Hotel Marco Polo Hotel La Massana

Hotel Marco Polo Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 164 reviews
Rating 8 - Good. 60 out of 164 reviews
Rating 6 - Okay. 30 out of 164 reviews
Rating 4 - Poor. 29 out of 164 reviews
Rating 2 - Terrible. 6 out of 164 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nathalie

Stayed 2 nights in Jun 2025

10/10 Excellent

LIUDMILA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Vicent Francesc

Stayed 2 nights in Dec 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchisumas gracias pir la gran hospitaludad y amabilidad del persinal del hotel Marco Polo. Volveremos muy pronto
Stayed 1 night in Aug 2024

4/10 Poor

Raul

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Decepcionante para 3 estrellas

Habitación cerrada sin salida a exterior, claustrofóbica, cosa que no se menciona en la descripción de la habitación reservada en la web de Hotels.com, aunque solicitamos un cambio, no se nos facilitó. Luego el parking horroroso, mencionan que está a 200metros, lo dudo, para llegar hay que bajar una pendiente muy pronunciada sin acera, donde suben y bajan coches. Cuando justo en frente del hotel, en la otra acera hay un parking bien majo.
Stayed 1 night in Aug 2024

10/10 Excellent

john

Stayed 1 night in Dec 2023

10/10 Excellent

Andreu

Stayed 1 night in Nov 2023

6/10 Okay

Joaquin

Business traveller
Liked: Cleanliness
HEATING SISTEM WAS POOR. FRONT DESK MEN - NOT FRIENDLY

8/10 Good

cynthia, WAUWATOSA

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was in the center of town and close to the things we wanted to do. My negative was that there is no A/C in the rooms and apparently they don't use wash cloths, we used a hand towel to bathe.
Stayed 8 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cheap, good location but lots of mould

Staff are very friendly, location is good but is pretty noisy on the main road. Rooms need Some upgrades but mostly just better cleaning as the bath and shower curtain were mouldy.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very well located hotel, nice staff and comfortable beds. It was close to a ski park in a very nice area. We enjoyed our stay there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service

Solo travel

Ok stay.good price.room ok
Stayed 1 night in Sep 2018

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Roger James

Liked: Staff & service

Awesome lace to vacation

Always love going to Andorra to race mtb
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Steve,, Dorset, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

An overrated hotel.

The inner rooms (Not facing the street) are very small and claustrophobic with very little free flowing fresh air from the window which, could be of concern to those more elderly guests that need that extra flow of air and, during my stay this was an issue to me as the weather was unusually hot and the rooms do not have air conditioning. Even though the rooms were kept very clean, the towels were badly torn.

6/10 Okay

Tom

Liked: Cleanliness

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Más hostal que hotel, mal en general.

El wifi es malo en todo el hotel, confirmado por otros huéspedes, que se quejaban de lo mismo. Instalaciones viejas. Poco higiénico la cortina en la ducha, que se te pega al cuerpo cuando te duchas. En definitiva, es mas un hostal que un hotel. La atención al público también mal cualquier pregunta molesta, lo único que se salva es el servicio de limpieza.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeferson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feedback do hotel

Foi otima a estadia, quarto limpo, recepção muito boa. Infelizmente não deu para usufruir de toda as instalações já que estávamos de passagem.
Stayed 1 night in Jul 2025

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitación reformada y excelente desayuno

El hotel está muy bien ubicado, cerca del telesilla. Tiene piscina y el desayuno -buffet está muy bien. La habitación estaba reformada, aunque no el baño, pero no me importó. La habitación era amplia y todo estaba muy limpio. Además, había té y café en la habitación. El personal de la recepción y del restaurante es muy atento..Muy contenta con la estancia.
Stayed 1 night in Jun 2025