We had an extremely small room, could barely walk around the bed, had a small window close to the floor, the room was on the 1st floor only reachable with staircase. The toilets were not working and located less than a meter from the bed with a poor sliding door (zero intimacy). The staff was very unfriendly, not even trying to look for a solution. We saw the staff being absolutely awful with other guests, charging them 5€ per baggage to be stored in the baggage room (even small kid backpacks), in cash only, obviously not willing to give receipts. This hotel is far from being legal in so many aspects!