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Really enjoyed my stay here. First off, the property is top tier. Every nook and cranny is interesting (sometimes creepy) but very on theme and lovely to look at. The room had a nice size, big comfy bed, and lovely bathroom with all the amenities. Location is outstanding. Right in the middle of the town so you had easy access to all the coffee shops, restaurants and public transportation. This includes the funicular up to Fansipan! And the hotel offers a fast pass service for guests (for a fee). The food? Insane! The breakfast buffet had everything you could ever want AND they do change it up slightly after a few days. The highlight of this property for me was the pool and the gym. Prob the best pool I’ve ever swam in, in my life. Just so architecturally beautiful. And the service? Exceptional! Every single staff that I’ve encountered was nice and helpful. Overall really happy with my stay here and would consider going back (if only the trek up to the city didn’t take so long).

This is a beautiful hotel in a perfect location. The property is well maintained and the the staff is amazing. The only drawback is that the hotel is overrun by large tour groups. The breakfast experience was chaotic

My parents and I were completely blown away by this resort. If I ever travel back to Sapa, I'll definitely want to stay here. - Location: Only a 10min Grab ride down to Sapa Center, but you won't feel like you're near it which is what we wanted. It's quiet, scenic (despite the fog and rain) and near one of the stations that take you up and down the mountain. - Accommodation: Our bungalow was above and beyond what we expected. Only downside was the master bedroom bathroom was freezing (one of the heater lights was broken), so we didn't use it very much. - Food: Excellent, a little more western-centric. Due to my dad's medical condition, we weren't always able to go downtown to eat. The food in the hotel was suitable. Breakfast was a highlight every morning! - Service: I'd give them 10 stars if I could! From the moment we arrived (welcome drinks), to anything we needed (e.g. extra towels/blankets for cold nights), to the almost-instantaneous buggy service (we'd just call the reception to request a ride from our bungalow to the lobby if the weather was bad) - just downright amazing. - Amenities: I didn't get to enjoy it as I was spending most of my time taking care of my parents - but next time I'm hear I want to try their pools and spa!

The staff were very helpful and friendly. We arrived in Sapa early and they let us store our luggage there before check in. Location was walking distance to shopping and restaurants.

Excellent customer service. I severly injured my ankle on arrival and staff gave us ice and towels on arrival. Alisa was absolutely amazing, she gave me a crutch to use, got us a really nice driver for the day, and checked in on my ankle daily. The swimming pool was lovely too. Breakfast was great. So much variety. I cannot fault this hotel. All the staff and the ground workers are so friendly here.

The staff are friendly and helpful. Just that the location is not as suitable for old and weak people because there’s a slope to climb before reaching the hotel. Otherwise, it’s very good.