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We loved this hotel and would highly recommend - first call all the way

Great Chateau, but with a couple issues half resolved..

I stayed here because there was a pool. When I arrived about 8 or 9pm there was a self-check-in at the gate. I was not sent a code, but a friend who spoke French called and got it for me. It was not sent through Hotels.com or by email. Without calling I would have not been able to stay here at all and would have been far from Agen with no room. It is VERY FAR from Agen, not in Agen as listed on the hotels.com site. The pool was covered for the night and opened at 8am the next morning. Check-out was at 10. There is no ice machine, no refrigerator, no hotel staff. I got up at 8 to use the pool for an hour. When I checked out the hotel front desk person called a cab for me. It was about 30 euro to get back to Agen. This is the only person I spoke to during my entire stay and she was lovely and helpful and understanding of my baby French as I counted on my fingers to tell her my room number. If you aren't prepared for this odd system, you will not be able to check-in if you arrive late. There is an elevator. There is no communication with guests. Pool is very small and was being cleaned during the one hour I was able to use it during my stay. I swam anyway, but the vacuum was underfoot and would not have been safe for children to swim.