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InterContinental Real Guatemala by IHG

5.0 star property

Photo gallery for InterContinental Real Guatemala by IHG

4 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
14 Calle 2-51 Zona 10, Guatemala City, 01010 Guatemala
  • Place, Plaza Fontabella Shopping Center
    ‪3 min walk‬
  • Place, Oakland Mall
    ‪10 min walk‬
  • Place, La Aurora Zoo
    ‪14 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Premium Room, 1 King Bed, Club lounge access (High Floor)

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Club lounge access (High Floor)

City view

Premium Room, 2 Double Beds, Club lounge access (High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Room, 2 Double Beds, Accessible

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, City View (High Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite, 1 Bedroom, City View (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 1 King Classic

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

1 King Classic

9.2 out of 10
Wonderful
(12 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Double Classic

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

2 Double Classic

9.0 out of 10
Wonderful
(34 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

View from room

Standard Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room

View from room

Premium Room

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 1 King Premium High Floor

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

1 King Premium High Floor

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Premium City View High Floor

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

1 King Premium City View High Floor

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Club lounge access (High Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, Club lounge access (High Floor)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Double Premium High Floor

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

2 Double Premium High Floor

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 1 King Classic City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

1 King Classic City View

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, Club lounge access

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Double Classic City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

2 Double Classic City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Guatemala City

Located in Guatemala City (Zona 10), InterContinental Real Guatemala by IHG is a 4-minute walk from Plaza Fontabella Shopping Center and 11 minutes by foot from Oakland Mall. .This family-friendly hotel is 1.5 mi (2.4 km) from Popol Vuh Museum and 1.6 mi (2.6 km) from Europlaza.

What's nearby

  • Avenida La Reforma - 3 min walk - 0.3 km
  • Plaza Fontabella Shopping Center - 3 min walk - 0.3 km
  • Oakland Mall - 10 min walk - 0.8 km
  • Embassy of Mexico in Guatemala - 11 min walk - 1.0 km
  • La Aurora Zoo - 14 min walk - 1.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 13 min drive

Restaurants

  • ‪San Martín - ‬2 min walk
  • ‪Restaurante La Poza - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪The Market - ‬1 min walk
  • ‪Maya Lounge - ‬1 min walk

About this property

InterContinental Real Guatemala by IHG

InterContinental Real Guatemala by IHG offers 239 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

Make yourself at home in one of the 239 guestrooms featuring iPod docking stations and minibars. Your pillowtop bed comes with Egyptian cotton sheets. Wired and wireless internet access is complimentary, while 48-inch LED televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a 24-hour health club, and a sauna. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at The Market, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Guatemala City? This hotel has 6186 square feet (575 square meters) of space consisting of a conference center and 20 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available on request).
A complimentary manager's reception is offered each day.
The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Tanoshii - This sushi bar specializes in sushi and serves lunch, dinner, and light fare. Open daily.
Picasso Stone Flame Oven - This restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport pick-up shuttle (surcharge) from 5:00 AM to 11:00 PM at scheduled times and on request
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: GTQ 159 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Picasso Stone Flame Oven
  • Tanoshii
  • The Market

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Art gallery
  • Children's pool
  • Full-service spa
  • Hot tub
  • Library
  • Sauna

Family friendly

  • 2 outdoor pools
  • Children's pool
  • High chair
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (6,186 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub (84 centimetre high)
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 15 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 1200 per pet, per stay (maximum GTQ 1200 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GTQ 160.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

Parking is included for 1 vehicle per reservation. A parking fee of GTQ 160 applies for each additional vehicle.

Optional extras

  • Fee for buffet breakfast: approximately GTQ 159 per person
  • Airport shuttle fee: GTQ 144 per vehicle (maximum occupancy 3)
  • Pet fee: GTQ 1200 per pet, per stay (maximum GTQ 1200 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GTQ 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 10 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Guatemala InterContinental
InterContinental Guatemala
InterContinental Real Guatemala
Real Guatemala InterContinental
Real InterContinental Guatemala
Real InterContinental Hotel Guatemala
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Real Intercontinental Guatemala Hotel Guatemala City
Real InterContinental Guatemala Hotel
Real InterContinental Guatemala
Real InterContinental Guatemala by IHG Hotel

InterContinental Real Guatemala by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1002 reviews
Rating 8 - Good. 173 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuel

Stayed 2 nights in Feb 2026

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love everything about the hotel it’s our second time staying there. We will be back again
Stayed 1 night in Jan 2026

10/10 Excellent

melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was really cold but stay was nice
Stayed 2 nights in Jan 2026

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2026

6/10 Okay

Petrit

Liked: Cleanliness, amenities, property conditions & facilities
Staff was not friendly at all. Ordering room service was impossible
Stayed 1 night in Jan 2026

6/10 Okay

Ana Maria

Business traveller
Liked: Cleanliness
Room - bathroom sink didn’t drain properly and shower head through water everywhere and it was very hard to control water temperature. The room temperature was set at 19C and you couldn’t regulate to a warmer temperature. It got very could. They didn’t have an extra blanket in the closet. Apparently I had to request if I got cold. Service - trying to order room service was difficult. The food was delivered +90mins after order (a beef carpaccio, chicken broth and a cappuccino). Had to call 3 times to see what was happening. Have to recognize staff was very nice and apologetic x the delay. I was not charged for the order. Next morning they also included as part of the apology when I ordered a cappuccino and yogurt to waive the costs.
Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, lot of places to go inside the hotel, dinner, bar, etc. Staff willing to help.
Stayed 4 nights in Jan 2026

2/10 Terrible

Evelyn

Stayed 1 night in Jan 2026

6/10 Okay

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and service was great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Doris Marie

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Oleg

Stayed 2 nights in Dec 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were fantastic and helpful!
Stayed 1 night in Jan 2026

10/10 Excellent

Santos

Stayed 1 night in Jan 2026

2/10 Terrible

JORGE

no
Stayed 3 nights in Jan 2026

8/10 Good

AASHTHA

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No club facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Dublas

Stayed 2 nights in Dec 2025

10/10 Excellent

Mia

Stayed 3 nights in Dec 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff, the amenities, the cleanliness. Everything was beautiful.
Stayed 4 nights in Dec 2025

10/10 Excellent

maria

Stayed 2 nights in Dec 2025

10/10 Excellent

Imani

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My stay was great, spent my birthday & New Years at the property and i have no complaints. The staff were great , food was great , location was great . i definitely will be returning .
Stayed 5 nights in Dec 2025

10/10 Excellent

Isis Serenity, Grove City

Stayed 3 nights in Dec 2025

10/10 Excellent

Elizabeth Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service
Room needs updates, specifically the bathroom, old tub,
Stayed 3 nights in Dec 2025

10/10 Excellent

Luis Enrique, Palmhurst

Stayed 2 nights in Dec 2025

10/10 Excellent

Giovanni

Stayed 1 night in Dec 2025