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Clean room and staff were friendly

Check in was meant to be from 3pm, I arrived on site at 9 pm and the room still wasn’t ready. I had to wait 45 minutes for the room to be prepared. There was only one towel available for my wife and I to share. Staff only provided another towel the following morning a few hours before check out. A terrible experience all round, considering everything had been prepaid. I would not recommend this venue.

Great view! Clean property

There could be inconveniences but there’s a great staff to handle it promptly

I reached out to property before posting this & got no reply. I contacted Expedia, they reached out to property & they refused any refund. They asked if I complained to the front desk, I did but that’s useless. Their Expedia ad claims they offer amenities that they don’t! 1. fridge is not full sized!!! it’s a dorm sized one. The freezer holds maybe 3 bottles of water. There is No room for groceries after adding drinks/water. The kitchen isn’t open like the pics, It’s small and closed in/cramped. no dishwasher/blender 3. No champagne service, couple dining, dining table. 4. Kids? no pool gate. The pool isn’t open to use anytime. I wanted to swim but was told it was being serviced. 2 hours later i Went to swim, I was stopped saying it needed serviced. They got a few bugs out then let me in 5. gym is onthe rooftop, it’s SO hot its impossible to use. There is no AC just a portable fan. (I booked for the gym) 6. water is not free! We got charged. 7. No toiletries provided! only allowed one towel at a time even with 2 people. 8. Water ran out, had to wait 2 hours to shower. Another time it ran out while I had shamooo in my hair. 9. They washed car without permission, charged us. Security always asks for money. 10. Power goes out often. When it does the fridge shuts off & AC doesn’t work. 11. Ordered room service, front gate refused them entry even tho say 24 hours. 12. When washing teeth use bottled water. I didn’t and water is contaminated. I’m very sick!

Very clean