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Overall all is good everything

Overall, everything was good. The rooms were clean, the breakfast was nice, and the swimming pool was excellent. However, one staff member was enough to ruin the overall impression of our stay. Right from the beginning, the security employee standing outside behaved very rudely. Although there was available space near the reception, he did not allow us to park there briefly for check-in, even though we had arrived with our whole family and children. He communicated in a very rough manner, giving orders instead of speaking politely. Unfortunately, this experience was enough to spoil the impression of the entire stay. It would be good for a hotel of this level to train its staff in basic customer service and communication skills.

Spotless room, nice warm and causy. Mini fridge coffee and tea maker. Nice surroundings, calm and beautiful. A picnic basket with variety of breakfast food was delivered early morning.

One of my best experiences! The service, customer support, amenities, and restaurant with amazing food! The pool and spa, hammam, and sauna are all beautiful, comfortable, and clean! This place is the best choice whether you're traveling with children, friends, or your loved one. Just go and enjoy!

They didn't get my expedia reservations. They found a replacement. Unfortunately this was in a building that didn't seem finished. AC didn't work. It was beyond hot in the rooms. Staff was great, but these problems made a bad stay.

We stayed at Dilivita Rest House in Dilijan for just one night, and even that was too long. if you have kids, avoid this place completely. The photos showing slides and a playground are very misleading this is not a kid-friendly property. We booked through Expedia for a family of 5 (2 adults, 3 kids), and were given a room that smelled of dampness and had a huge stone in the middle. It was completely unacceptable. When I asked for a different room, the owner (an elderly man) started crying and blaming Expedia for giving us a low price. I told him that wasn’t our problem—we booked through the platform and expected a room suitable for 5. He offered us another room only after charging us an extra 20,000 dram. That room had one queen bed and a sofa, and he promised to bring a rollaway bed—which he never did. We made it work for one night only because we didn’t want more stress, and let our 3-year-old sleep with us. Later, my kids played in the yard with the owner’s grandkids. They accidentally lost a soccer ball during a game, and the owner got angry, accusing us of damaging his property. How is this a family-friendly place if kids aren’t even allowed to play without being blamed? When we returned to the room late at night, there was no hot water, and no one around to help. No phone in the room either. in the morning, we had the included breakfast. Our driver arrived early, and we let him sit with us and shared our food—we didn’t order anything extra. But during