2/10 Terrible
Teresa
Business traveller
14 Sept 2025
GM two faced
Loved it the staff with ONE MAJOR EXCEPTION. The GM, she was awful, disrespectful, rude. And underhanded, liar.i was staying for a job change snd getting to transfer. I had paid up to be current and I let her know my sponsor was going to pay all they needed ri talk to her and set up as third party. She told me she would have me check out and she would make a different reservation and it would be ready when i came back my sponsor would have paid it for another week, I went to put money on my card for other expenses. When I arrived back she was gone ( conveniently) and told staff I was not welcome and could no longer use that particular hotel. And police wound be called. I work federally and I turned all this information in for my department and now any choice hotel will not be recommended. And will pay for any employee to stay at any. And any one they send to Lexington Ky also will not stay there. I’ve been informed she’s had many many complaints and nothing done which to me mean you do not care for any costumer. I demanded a refund and was hung up three times by the GM and called the corporate company they also not helping so my supervisor will have choice hotel and woodspring on the band list
Teresa
Stayed 2 nights in Sep 2025
