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This is a great modern boutique hotel right next to the old town. I have only positive impressions and would go there again anytime. The staff members were very friendly and helpful.

The staff are so helpful. For my second night, they upgraded me to a second floor room with a beautiful view. Breakfast was good and fruit was always available. They always offered tea, as well. Fun experience.

This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.

The hotel is located at excellent location of Lijiang old town. Hotel staff are very friendly and helpful.

Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out.

We got upgraded to the villa which was quite a treat, though there wasn’t any mountain view in the villa. Everything worked well and the staff were also very attentive. Enjoyed our stay here.