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9Hotel Mercy

4.0 star property

Photo gallery for 9Hotel Mercy

Front of property
Suite (Mercy) | View from room
Bar (on property)
Superior Double Room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪9 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(66 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(36 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

8.2 out of 10
Very good
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Mercy)

Suite (Mercy)

Suite (Mercy)

9.0 out of 10
Wonderful
(8 reviews)
  • 47 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Lisbon

A stay at 9Hotel Mercy places you in the heart of Lisbon, within a 10-minute walk of Rossio Square and Santa Justa Elevator. .This boutique hotel is 0.5 mi (0.8 km) from Avenida da Liberdade and 0.7 mi (1.2 km) from Castle of São Jorge.

What's nearby

  • Rossio Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 5 min walk - 0.5 km
  • Avenida da Liberdade - 5 min walk - 0.5 km
  • Restauradores Square - 6 min walk - 0.5 km
  • Commerce Square - 8 min walk - 0.7 km

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 32 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Casa Dos Pescados - ‬2 min walk
  • ‪Gunpowder - ‬2 min walk

About this property

9Hotel Mercy

Hotel with a 24-hour front desk, 6-minute walk to Rossio Square
9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 47 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 30 per day (164 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jesse

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just a d- hotel. Supposed to have 2 twin beds which we didnt get and they would not rectify. Hallways are dark. No amenities. No anything. Could have stayed at a hostel
Stayed 3 nights in Sep 2025

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unable to switch on air con in our room. Had to ask reception to do this for us. Both the toilet and bathroom doors did not close properly. Minor things but a bit annoying. The hotel was nice and in a good location.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrus

Liked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

stefaniada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Susana and the manager were great. Didn't like that there was no window for the shower.
Stayed 2 nights in Aug 2025

6/10 Okay

MONIQUE

Travelled with family
Disliked: Staff & service, property conditions & facilities

Great location, out of date hotel

This hotel is in a great location, and has a great, modern feel to it in the lobby and rooftop bar. The view from the 6th floor suite patio is nice. We had the suite and it was really disappointing, especially for what we paid. The room felt dirty, musty, and had several issues upon arrival. The biggest thing is the air conditioning makes a loud noise that will not go away and made it hard to sleep at night. The wall cover to flush the toilet was falling off and even though someone came to “fix” it, it kept coming off. The shower didn’t drain well so there was water every where every time we showered, and the temperature would switch to scalding hot without notice so that made it uncomfortable to shower. The room itself had stains on the furniture and curtains and just didn’t feel very clean. My toddler dropped a toy under the bed and it was covered in dust. We didn’t use the bathtub in the room at all because it was stained and felt dirty. The suite being on the 6th floor meant you were listening to music from the rooftop bar until well after 11 pm. The walls are zero sound proof and you can hear everything in the room from the hallway and near the elevator. The staff were not very friendly and came to check on our issues and didn’t resolve any of it, nor did they seem to care. For what we paid, we were expecting a lot more than what this hotel offered, and I can’t say I would recommend this place to anyone I know.
Stayed 4 nights in Sep 2025

10/10 Excellent

dario

Stayed 3 nights in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nice staff! Good breakfast. Close to the ocean and city center.
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Boutique Hotel in Great Location

This hotel is a small boutique hotel in a great location. Room was comfortable and clean. On the top floor is a small outisde bar with good views. Breakfast was good. Recommend this hitel if you like Boutique Hotels
Stayed 3 nights in Sep 2025

10/10 Excellent

Dean

Stayed 3 nights in Aug 2025

10/10 Excellent

Arif

Stayed 1 night in Aug 2025

10/10 Excellent

Natalia

Stayed 1 night in Jun 2025

10/10 Excellent

SERENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, away from the main tourist strip, quiet, safe.
Stayed 2 nights in Aug 2025

10/10 Excellent

Conor

Stayed 2 nights in Aug 2025

10/10 Excellent

DAN, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option. Hotel has nice rooftop bar, absolutely nice staff. Hotel room was clean, spacious with all what you need
Stayed 3 nights in Aug 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Celia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff was great, very helpful. Juan was AMAZING, he was super helpful locating us places to eat, making us reservations and providing us information on where to go and how to get there. He was also our bartender - he made us the perfect cocktails. Thank you, Juan - we will recommend this property to all of our friends traveling into the area.
Stayed 2 nights in Jul 2025

8/10 Good

Carinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Leander, NAPLES

Liked: Cleanliness, staff & service
Unfortunately, the elevator was broken
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel, Miami

Liked: Amenities, property conditions & facilities
Super
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room and comfortable bed. Perfect location
Stayed 3 nights in Jul 2025

6/10 Okay

Oscar

Travelled with partner
Liked: Cleanliness
The breakfast it’s not Good and the employees from the front desk are very tough.
Stayed 2 nights in Jul 2025

8/10 Good

Warren

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Jul 2025

10/10 Excellent

Cole

Liked: Cleanliness
Stayed 3 nights in Jul 2025