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Novotel Lisboa

4.0 star property

Photo gallery for Novotel Lisboa

2 restaurants, breakfast served
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Exterior
Superior Room, Multiple Beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service

Explore the area

View map
Avenida Jose Malhoa 1 1A, Lisbon, 1099-051
  • Place, Gulbenkian Museum
    ‪10 min walk‬
  • Place, Lisbon Zoo
    ‪10 min walk‬
  • Place, Campo Grande
    ‪12 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬

Room options

View all photos for Family Room, 1 Queen Bed with Sofa bed (Family)

Family Room, 1 Queen Bed with Sofa bed (Family)

Family Room, 1 Queen Bed with Sofa bed (Family)

7.6 out of 10
Good
(61 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

7.4 out of 10
Good
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(18 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Triple Room, 1 Queen Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Single Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Single Bed

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Accessible (Accesible)

Superior Room, 1 Double Bed, Accessible (Accesible)

Superior Room, 1 Double Bed, Accessible (Accesible)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Queen Bed with Sofa bed

Suite, 1 Queen Bed with Sofa bed

Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Lisbon

With a stay at Novotel Lisboa in Lisbon (Lisbon City Center), you'll be within a 5-minute drive of Rossio Square and Campo Grande. .This hotel is 1.5 mi (2.5 km) from Avenida da Liberdade and 2.3 mi (3.8 km) from Santa Justa Elevator.

What's nearby

  • Gulbenkian Museum - 10 min walk - 0.9 km
  • El Corte Ingles Mall - 10 min walk - 0.9 km
  • Lisbon Zoo - 10 min walk - 0.9 km
  • Campo Grande - 12 min walk - 1.0 km
  • Eduardo VII Park - 13 min walk - 1.2 km

Getting around

  • Sete Rios Station - 9 min walk
  • Praca de Espanha Station - 9 min walk
  • Humberto Delgado Airport (LIS) - 20 min drive

Restaurants

  • ‪A Bicicleta - ‬2 min walk
  • ‪Restaurante Sabor Mineiro Lisboa - ‬3 min walk
  • ‪Baloiço 2 - ‬6 min walk
  • ‪Tanque - ‬8 min walk
  • ‪Bar - Santander Totta HQ - ‬4 min walk

About this property

Novotel Lisboa

Hotel with 2 restaurants, near Campo Grande
Novotel Lisboa offers 249 accommodations with minibars and safes. 26-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 249 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as a seasonal outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite at A BICICLETA, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lisbon? This hotel has 2971 square feet (276 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
A BICICLETA - This restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available.
TEJO - Onsite restaurant. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 16 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • A BICICLETA
  • TEJO

Things to do

  • Bicycle rentals
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,971 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, must present a valid identity card or passport with photo, or equivalent document (such as a birth certificate) at check-in. Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission letter from a parent or guardian. Additional check-in policies apply.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 39 per pet, per day
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 16 for children
  • Self parking fee: EUR 12 per day
  • Pet fee: EUR 39 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 543

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms

Property is also known as

Lisboa Novotel
Novotel Lisboa
Novotel Lisboa Hotel
Novotel Lisboa Hotel Lisbon
Novotel Lisboa Lisbon
Lisbon Novotel
Novotel Hotel Lisboa
Novotel Hotel Lisbon
Novotel Lisbon
Novotel Lisboa Hotel
Novotel Lisboa Lisbon
Novotel Lisboa Hotel Lisbon

Novotel Lisboa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1001 reviews
Rating 8 - Good. 327 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 61 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mary-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and friendly staff
Stayed 2 nights in Sep 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Nice staff. If site seeing, you want something closer to the city center
Stayed 1 night in Sep 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in!
Stayed 1 night in Sep 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and good pricing
Stayed 2 nights in Sep 2025

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the craziness of the tourism spots, but was close to a hop on/hop off bus stop for convenience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2025

8/10 Good

INDIRA

Stayed 4 nights in Aug 2025

2/10 Terrible

Nancy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction. Of course we had no idea. It was very loud and dusty. The manager Layla was horrible. they refused to make any changes to my reservation. I would not recommend this hotel. The staff is terrible.
Stayed 3 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service
The price was good but the pool is right under the Lisbon airport flight path so dont expect to relax there. Every single electronic piece of equipment in the gym was broken. The carpets and doors on the ground floor with the gym and pool was beyond tired. The room and the cafeteria were good. Staff very helpful.
Stayed 4 nights in Aug 2025

8/10 Good

Sara Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Miguel

Travelled with family and small children
Hotel charges guests for parking wich is absurd…
Stayed 2 nights in Aug 2025

4/10 Poor

Tayler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was disappointing overall. The air conditioning was ineffective, the fridge was utterly useless, and even after being moved to another room, the problems remained. Housekeeping was inconsistent — the floors weren’t hoovered on one occasion, and when we asked for the duvet to be changed, we were told it wasn’t necessary, although it was eventually replaced. Daily maintenance noise also made it hard to relax. While staff did respond to complaints, the overall comfort and service fell below the standard we expected from Novotel.
Stayed 9 nights in Aug 2025

10/10 Excellent

Daniel, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amemities
Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room. Safe area. A few good restaurants nearby
Stayed 2 nights in Aug 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is terrible. The staff is terrible. The manager is super rude. She doesn’t try to help in anyway. The hotel was under construction. It was sooo dusty. They should have noticed us of the construction before we got there. We tried to change our room because the banging was absolutely terrible but Laila (manager) said no. Never ever staying at a Novotel again
Stayed 3 nights in Aug 2025

10/10 Excellent

JESUS FELIX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulosa

Fabulosa
Stayed 1 night in Aug 2025

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Fun activities for kids and pool was good. There was construction during the day and limited options for dinner you had to walk a bit to find restaurants that were not part of other hotels. I would stay again.
Stayed 1 night in Aug 2025

6/10 Okay

Wayne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

JESUS FELIX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortability

Great
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 2 nights in Aug 2025

8/10 Good

Maria

Stayed 3 nights in Aug 2025

10/10 Excellent

Mai

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Breakfast was fantastic, and the restaurant in the hotel was amazing. Loved this hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

VISHAL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely leave negative reviews, but my recent stay at this hotel was frustrating enough that I feel others should be warned. From the moment I stepped into the room, the experience was uncomfortable. AC Not Working: Despite the summer heat, the air conditioning was completely non-functional. I contacted the front desk, but all I got was a vague promise that "someone would look into it" — which never happened. The room felt like a sauna all night. Bad Odor: There was a strong, musty smell lingering in the room — the kind that makes you question whether it had been cleaned properly at all. It was tough to relax, let alone sleep, in such an environment. Dust Everywhere: Dust was floating visibly in the air and had settled on every surface — the desk, bedside tables, even the curtains. It triggered allergies and showed a serious lack of upkeep and cleanliness. Honestly, this hotel needs a serious revamp in terms of maintenance and housekeeping. We couldn't sleep whole night, What could have been a decent stay turned into a regrettable one. I hope management takes feedback like this seriously because the potential is there — it just needs effort and care.
Stayed 1 night in Jul 2025

8/10 Good

Donya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025