2/10 Terrible
Michael
Travelled with family
14 Sept 2025
Liked: Cleanliness, room comfort
TERRIBLE COMMUNICATIONS
Never received the codes to entry the building or unit prior to arrival!
Wasted nearly 2 hours standing on the street Calling, Texting, WhatsApping, and Emailing organization without any reply, including their so called Emergency number! No Emergency Numbers are posted anywhere in the lobby, had to get it from a guest that was kind enough to go back to their room and bring it down.
Hotels.com repeated calls to Arco do Bandeira also failed for nearly an hour. Only with the help from Hotels.com were we able to avoid spending the night on the street. Many thanks to the Hotels.com emergency staff.
Four days later and still no response from management at Arco do Bandeira, only an apology from the front desk the next morning.
Also:
• Bathroom photo was from a different room
• Heard from another guest that they also had problems with their access codes
• Unable to change a taxi pickup 10 hours prior to originally schedule time
Michael
Stayed 3 nights in Sep 2025





















