Communication with Carla was great. She responded quickly to any questions I had. Sorry that we didn't actually get to meet in person. She did have a lady there to greet us when we arrived who took us through the apartment and explained where everything was and how things worked, showed us maps, etc. Very delightful. And gave us all a big hug when she left. Apartment was perfect for the four of us. Loved having both a living room inside, and a patio area outside where we could relax. Opened the front doors and could watch people walking on the street below from our balcony, as well as the street cars (tramS - #28) going by in both directions. Place was very comfortably decorated and spacious. (my wife and I got to use the upstairs bedroom, which was great). Area in which the apartment was located, in Alfama, was great as well. Really gave us a feal for living in the old town area. Only drawback for some might be the steep stairs going from the street level up to the apartment. But this was noted in previous reviews, so we were prepared (was great exerisize as well). Only other thing to note was that the sliding glass doors to the patio area self locked - so one could have locked themselves out. Otherwise, we LOVED this place. Missed hearing the trolleys go by after we left (but must say that the doors were very well insulated and once closed, it was very quiet inside.