8/10 Good
Katherine Ann
Travelled with group
4 Aug 2025
Liked: Cleanliness
Large room, comfortable bed.
Had to leave air con on for a prolonged period to feel cool.
Room is on flight path, ok when landing but very loud if take off.
Confusion at check in about who was in each room so city taxes charged incorrectly and not enough towels etc.
The reason we booked the hotel was for the roof top pool. No correspondence to war us pool would be closed the entire time we were there. When we checked in, we were offered the use of nearby hotel's pool. Inconvenient as had to cross roads to get there, it was small and overlooked.
Practice fire alarm was advertised to go off at 10am on the Thursday. Left early to avoid. Returned at 11.30 it was still going off. Apparently delayed due to breakfast but we were not told that. My friend tried to leave to join me but colleagues told him he had to stay in the room? They had blocked his way out of the room as they were practicing how to stop smoke going into the room.
The Lifts were not working for at least 4 hours. We were on the 8th floor so a lot of walking up and down stairs. Emergency exit stairwell is all black marble, no proper lighting and my friend who is tall had to stoop to go up and down.
If you get room service it's just easiest to just pay when they arrive with a card reader. Unable to take payment from the card registered to the room, even when requested they held €100 on it to take payment from it. Struggled to then refund the difference at check out.
Katherine Ann
Stayed 7 nights in Jul 2025