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9Hotel Mercy

4.0 star property

Photo gallery for 9Hotel Mercy

Bar (on property)
Front of property
Suite (Mercy)
Suite (Mercy) | View from room
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪9 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.4 out of 10
Very good
(67 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(37 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Mercy)

Suite (Mercy)

Suite (Mercy)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About the area

Lisbon

A stay at 9Hotel Mercy places you in the heart of Lisbon, within a 10-minute walk of Rossio Square and Avenida da Liberdade. .This boutique hotel is 0.4 mi (0.6 km) from Santa Justa Elevator and 0.7 mi (1.2 km) from Castle of São Jorge.

What's nearby

  • Rossio Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 5 min walk - 0.5 km
  • Avenida da Liberdade - 5 min walk - 0.5 km
  • Restauradores Square - 6 min walk - 0.5 km
  • Commerce Square - 8 min walk - 0.7 km

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 32 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria Trindade - ‬2 min walk
  • ‪Casa Dos Pescados - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪A Gruta de Camões - ‬1 min walk

About this property

9Hotel Mercy

9Hotel Mercy offers 47 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 47 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 30 per day (164 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 581 out of 1002 reviews
Rating 8 - Good. 303 out of 1002 reviews
Rating 6 - Okay. 75 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Alia

Stayed 2 nights in Dec 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. It had everything I needed and was excellent for the price. Room was impeccably clean and there was a really nice shower. Bed was comfortable. The only disappointing thing was that the rooftop bar was not open. Solid 4 star hotel option for a great price.
Stayed 3 nights in Nov 2025

10/10 Excellent

William

Stayed 5 nights in Nov 2025

8/10 Good

MONICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight before flying out of Lisbon. Great location, friendly staff upgraded us and checked us in early. I would return.
Stayed 1 night in Nov 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Nice place and good location
Stayed 2 nights in Nov 2025

10/10 Excellent

OSAMA

Liked: Cleanliness, staff & service, room comfort
Good location
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Mobeen

Liked: Cleanliness, amenities, property conditions & facilities
Loved the place and the staff Juan and all!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Aviv

Stayed 1 night in Nov 2025

10/10 Excellent

Caecilia, Jersey City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location is great
Stayed 7 nights in Oct 2025

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities
We had to leave the hotel within 10 minutes of checking in and had to book a new stay elsewhere. This hotel was very dirty and is not suitable for families. The room next to ours was performing loud ‘adult’ acts. The room itself was horrible. There was mold, holes in the wall, and it looked unclean. I do not understand how this hotel is considered 4 stars. I would investigate some of the reviews because I believe the positive reviews are fake. I have stayed in hostels in Lisbon that were cleaner and I felt safer at.
Stayed 1 night in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Very clean hotel, helpful and courteous staff, walking distance to shops and eateries would definitely stay again.
Stayed 1 night in Oct 2025

8/10 Good

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern room. Great patio connected to the room. Very central location
Stayed 5 nights in Oct 2025

8/10 Good

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms and dining area but with dim lighting. Bed was comfortable but was slightly sunken. Probably should rotate the mattress or upgrade to a new one. Very clean. Friendly staff. Small rooftop bar with great views
Stayed 2 nights in Oct 2025

10/10 Excellent

Lebitso

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

heather

Stayed 3 nights in Oct 2025

6/10 Okay

Silvana

Travelled with partner
Room was comfortable but smaller and older than images showed. Great location and nice little roof top bar. Excellent location!!! Walking to everything!
Stayed 2 nights in Sep 2025

6/10 Okay

Mei-Sum

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed in room 509, which was a very cosy room. Unfortunately we had issues with the ac as we could not switch it on or control from our room and had to call reception each evening, which was a nuisance. Also the bath area was in poor condition and not useable ( the shower worked, but tap to fill bath did not, and no plug, so could not use). Also the glass panel was not wide enough so when having a shower the water soaked the bathroom floor. We had the option to change rooms, but had to settle for a room with shower only, as another room with working bath had a very loud ac, so we sacrifice a good soak/bath for a good nights sleep instead. On a positive the room was clean ( good housekeeping team) and the water pressure for the shower was very good. Location of the hotel although on a slight slope was very convenient to major spots in Lisbon, and lots of excellent bakeries within a few minutes walk away. If the maintenance of the rooms are kept to a high standard ( unlike our recent visit) we would consider this hotel on our future visits to Lisboa.
Stayed 7 nights in Sep 2025

8/10 Good

Mary Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a very nice staff who were kind enough to lend us umbrellas for a rainy day of touring. We enjoyed two lovely breakfasts and the rooftop bar service was excellent as well and the rooftop view was very nice.
Stayed 3 nights in Sep 2025

6/10 Okay

Emeka

Stayed 4 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in an excellent location and was very quiet for jet-lag sleeping! The staff was courteous and professional.
Stayed 3 nights in Sep 2025

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location staff friendly no problems
Stayed 4 nights in Sep 2025

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Jesse

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just a d- hotel. Supposed to have 2 twin beds which we didnt get and they would not rectify. Hallways are dark. No amenities. No anything. Could have stayed at a hostel
Stayed 3 nights in Sep 2025

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unable to switch on air con in our room. Had to ask reception to do this for us. Both the toilet and bathroom doors did not close properly. Minor things but a bit annoying. The hotel was nice and in a good location.
Stayed 3 nights in Sep 2025