6/10 Okay
Kristina
Travelled with family
3 Feb 2025
Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and very comfortable. The breakfast was your standard hotel breakfast. We were very frustrated though upon arrival. Check-in was at 3pm and we arrived at 4:00pm. The lady at the front was having trouble with their system which was no big deal. But then got on the phone and called someone and asked if they even had any more doubles available. Which they should because that is what we booked. Then she proceeded to tell me that they didn’t have any rooms available yet and that it would be about 20 mins. This was frustrating because we had somewhere to be and we were already arriving one hour last check in time. It took longer than 20 mins to get the room ready and during this time, at least 4 housekeepers dropped off their badges and signed out. Wasn’t sure why so many were leaving if rooms were not finished being cleaned or were not even ready for guests checking in past checkin time. I understand things happen but it was extremely frustrating as we had somewhere we needed to be and I had a cake that I didn’t want to keep in my car with me.
Kristina
Stayed 1 night in Feb 2025