We booked a night away for my son’s 9th birthday, we have stayed in this hotel 6 years ago, and had a great experience!! When we arrived the staff were friendly we checked in and went to our room, when we got into the room, we was so shocked! The carpet was heavily stained the curtain pole was hanging off the wall and the back of the bed was broken, and the bathroom was dirty with mould all over the shower! I have never had to complain but was gutted with the room so went down to reception, who were nice and apologised but said they was fully booked and only had 1 other room we could have, we accepted it as at 4.30pm on a Friday night in Liverpool city centre we would of struggled to get anywhere else!! The room they gave us on first glance looked ok, but once we got all our stuff in the room, there was a leak from the bathroom upstairs were all the paint was peeling off the ceiling, the laminate flooring was badly damaged, there was a damaged wardrobe in the room and a ripped sofa, and the wall had a leather effect on it which had a thick layer of dust on it!! To say we was disgusted was a understatement! The mattress was a disgrace and all your could feel was the springs, for what is meant to be a 4 star hotel I was absolutely disgusted! Walking round the hotel, there was stained towels on the floor outside the restaurant, holes in the wall that had a board screwed over and badly marked walls!! Probably a great hotel for stag and hen party’s! But not for family’s or couple.