Booked a 3 night stay. Not a cheap hotel, expected more. Day 1 ordered room service, Day 2 room not cleaned, still had all the room service tray inside as nowhere to put it outside the room, no tea, coffee or water. Mentioned at reception, someone replaced the teas but left all the room service stuff. Day 3 room finally cleaned.
Ordered a birthday dessert platter before arriving for my son, didn’t want it until day 3 his birthday but was told it’s just put in the room when you arrive. Asked for payment for it when I checked in. Paid, then charged local taxes, paid on checking out. Then chased after for payment for a dessert plate I had paid for. Rang the hotel, put on hold then phone went dead. Ended up just paying again so they didn’t bother me with phone calls.
Won’t be returning. Didn’t feel valued.