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Mercure St Helens

4.0 star property

Photo gallery for Mercure St Helens

Exterior
Restaurant
Classic Room, 2 Single Beds
Miscellaneous
Reception hall

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Free Wi-Fi

Explore the area

View map
Linkway West, St Helens, England, WA10 1NG
  • Place, Citadel Arts Centre
    ‪6 min walk‬
  • Place, Theatre Royal
    ‪9 min walk‬
  • Place, Totally Wicked Stadium
    ‪12 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪25 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 King Bed

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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Exterior
Mercure Haydock Hotel
  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
3.9 out of 5, Good, 971 reviews
Mercure Haydock Hotel

About the area

St Helens

Located in St Helens, Mercure St Helens is within a 5-minute drive of Dream and Sherdley Park. .This hotel is 11.5 mi (18.6 km) from Anfield Stadium and 14.6 mi (23.6 km) from Royal Albert Dock.

What's nearby

  • Cineworld St Helens - 5 min walk - 0.4 km
  • Citadel Arts Centre - 6 min walk - 0.6 km
  • Theatre Royal - 9 min walk - 0.8 km
  • Totally Wicked Stadium - 12 min walk - 1.1 km
  • Dream - 5 min drive - 2.8 km

Getting around

  • St Helens Central Station - 14 min walk
  • John Lennon Airport (LPL) - 31 min drive

Restaurants

  • ‪Greggs - ‬8 min walk
  • ‪Tipsy Tap - ‬10 min walk
  • ‪The Glass House (Wetherspoon) - ‬9 min walk
  • ‪Market Tavern, Bridge Street, St Helens - ‬8 min walk
  • ‪McDonald's - ‬7 min walk

About this property

Mercure St Helens

Hotel in St Helens with a health club and a sauna
Mercure St Helens offers 84 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St Helens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Stay in one of 84 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy a meal at 92 Restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
92 Restaurant - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 12.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 92 Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 12.50 per person
  • Early check-in fee: GBP 30 (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

St. Helens
Mercure St Helens Opening May 2019 Hotel
Mercure Opening May 2019 Hotel
Mercure St Helens Opening May 2019
Mercure Opening May 2019
Hotel Mercure St Helens (Opening May 2019) St Helens
St Helens Mercure St Helens (Opening May 2019) Hotel
Hotel Mercure St Helens (Opening May 2019)
Mercure St Helens (Opening May 2019) St Helens
St. Helens Hotel
Mercure St Helens Hotel
Mercure St Helens St Helens
Mercure St Helens Hotel St Helens

Mercure St Helens Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 227 out of 481 reviews
Rating 8 - Good. 134 out of 481 reviews
Rating 6 - Okay. 72 out of 481 reviews
Rating 4 - Poor. 24 out of 481 reviews
Rating 2 - Terrible. 24 out of 481 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Nothing was too much trouble. Comfy bed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Helen

Liked: Property conditions & facilities
Nice, clean, efficient staff.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Simon

Stayed 1 night in Sep 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

OLUWATOSIN VICTOR

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and serene atmosphere. Lots of dining options nearby and cinemas too.
Stayed 2 nights in Jul 2025

8/10 Good

Colin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium
Stayed 1 night in Aug 2025

10/10 Excellent

Glinys

Travelled with partner
Liked: Amenities
A quiet oasis in the middle of a traffic infested area. Amy on Reception went above normal help to make our stay a happy one.
Stayed 1 night in Aug 2025

4/10 Poor

Ayesha

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible service at check in, we waited for around 25 mins for somebody to check us in.
Stayed 1 night in Jul 2025

8/10 Good

JAMES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, plenty of food choices on menu. Rooms are clean and roomy.
Stayed 2 nights in Aug 2025

2/10 Terrible

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

OLU

Travelled with group
Liked: Amenities, property conditions & facilities
N/A
Stayed 3 nights in Jul 2025

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Disliked: Room comfort

In need of a refurb

Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.
Stayed 1 night in Jul 2025

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.
Stayed 1 night in Jul 2025

2/10 Terrible

David P J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Wedding at the hotel and noise level is extremely bad. We have asked to change rooms but they said it was fully booked. Music is very loud and its impossible to sleep. Its a shame we were not told beforehand... We will ask for a refund but knowing these kind of hotels, i doubt we will get anything.
Stayed 1 night in Jul 2025

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful
Stayed 2 nights in Jul 2025

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very rude he went under my table and took a bootle of un opened vodka wich had not been opened and was in a bag had no right it was a present he put it at reception he had no right to look under my table my first room wat was allocated had no aircom working so the hotel moved us it was the manager wat spoilt out night I was not even drinking and we was at a family wedding
Stayed 1 night in Jul 2025

8/10 Good

Dharminder

Stayed 1 night in Jun 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, friendly staff. Spacious room and perfect facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very happy

Friendly staff. Good restaurant. Good value,
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All OK. Staff friendly and helpful
Stayed 4 nights in Jun 2025

6/10 Okay

Laura

Stayed 1 night in May 2025

10/10 Excellent

T

Stayed 3 nights in May 2025