4/10 Poor
vanessa
Travelled with family and small children
27 Mar 2025
Disliked: Cleanliness, staff & service
The staff at the front desk was rude. There was a very friendly staff person at breakfast time, but that was it. I stayed in the two bedroom suite for 5 days. I received 1 dishwasher pod. It was a struggle on the last night to try and obtain another or even dish washing soap to clean the dishes. I asked if I could just have a plastic fork and was told they only had spoons. I wanted a white blanket for the person staying on the pull out couch and was told no. The pull out couch was also the most uncomfortable thing I have ever laid on since the 90s. The room was not clean, there were frys under the sink NEXT to the trash can! The shampoo/conditioner/body wash bottles were nearly empty and some purple dye was all over one of the shower curtains. One of the showers made a god awful noise that shook the entire room. The only good thing about this hotel was that the pool was actually nice enough and at a nice temperature to swim and enjoy and that the American Dream Mall was 5min away.
vanessa
Stayed 4 nights in Mar 2025