2/10 Terrible
Valerie
Travelled with family
25 Jul 2025
BEWARE
I wasn’t given any details prior to my visit about how to access the property or room. In the information I was given it says “This property doesn’t offer after hours check in. Front desk staff will greet guests on arrival at the property” Upon arrival I had to phone up (after several attempts) I was given details of how to access the property and the room (flat) when I accessed the room imagine my surprise when I realised it was already occupied and when I refused to look at another room (flat) I have been told that I can’t have my money back that I have paid and Hotels. Com have not been very helpful. I didn’t feel safe, obviously vendors using the hotels.com to advertise their properties can dictate their terms and conditions to hotels.com. I don’t think Hotels. Com have any standards that these vendors have to follow etc …
Valerie
Stayed 2 nights in Jul 2025















