When I first arrived, I was given , as requested, a simple single room. For London it was the small size I expected. My main issue was that the walls were dirty and marked. The electrical outlets didn’t work, and —most alarmingly—there were several areas in the floor where there was no subfloor. This meant that, when you stepped in those areas, your foot would sing three or four inches into the floor. This was in about half the floor. When I complained to the staff, they were very accommodating and moved me to a new room. This new room was absolutely fine. While the staff was very quick and courteous in resolving the issue, I was still appalled that the first room was made available to guests. It wasn’t merely unacceptable; it was dangerous. That aside, I was pleased with the location, cleanliness and attentive staff