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Palms Hotel & Retreat By Palette London Romford

3.0 star property

Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Accessible Double Room
Bar (on property)
Front of property
Spa

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪4 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪5 min drive‬
  • Place, Thames River
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪114 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

Accessible Double Room

  • Sleeps 2

Bridal Suite

  • Sleeps 2

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About the area

Hornchurch

With a stay at Palms Hotel & Retreat By Palette London Romford in Hornchurch (Emerson Park), you'll be within a 15-minute drive of Lakeside Shopping Centre and Romford Golf Club. .This spa hotel is 16.7 mi (26.8 km) from ExCeL Exhibition Centre and 18.7 mi (30.2 km) from The Arena.

What's nearby

  • Upminster Golf Club - 4 min drive - 3.7 km
  • Whitelands Dog Walking Area - 5 min drive - 2.1 km
  • Lakeside Shopping Centre - 14 min drive - 17.8 km
  • Thames River - 15 min drive - 18.5 km
  • Bluewater Shopping Centre - 21 min drive - 23.0 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Great Wall Chinese Takeaway - ‬6 min drive
  • ‪Costa Coffee - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪The Hop Inn - ‬6 min drive
  • ‪Number One - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Make yourself at home in one of the 138 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include concierge services, a picnic area, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hornchurch? This hotel has 270 square feet (25 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 61 out of 169 reviews
Rating 8 - Good. 35 out of 169 reviews
Rating 6 - Okay. 27 out of 169 reviews
Rating 4 - Poor. 13 out of 169 reviews
Rating 2 - Terrible. 33 out of 169 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alvin

Stayed 4 nights in Feb 2026

10/10 Excellent

Katie

Great as usual
Stayed 1 night in Jan 2026

6/10 Okay

Anna

Stayed 1 night in Feb 2026

10/10 Excellent

dean

Stayed 1 night in Feb 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, thank you
Stayed 1 night in Jan 2026

10/10 Excellent

Darren

Stayed 1 night in Jan 2026

6/10 Okay

Emmanuel, Accra

Stayed 2 nights in Jan 2026

4/10 Poor

Shane

Stayed 1 night in Jan 2026

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

sam

Stayed 1 night in Jan 2026

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

8/10 Good

Callum

Stayed 1 night in Dec 2025

10/10 Excellent

Jon

Stayed 1 night in Dec 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025

8/10 Good

Erika

Stayed 1 night in Dec 2025

4/10 Poor

Ceri

Stayed 1 night in Dec 2025

10/10 Excellent

Jon

Stayed 1 night in Dec 2025

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities
Check in takes way too long. The rooms are falling apart. Kettle in room but no teaspoons, milk or sugar. Place is full of dodgy people. Avoid.
Stayed 1 night in Dec 2025