See all properties
Save

Putera Puteri Residence

2.0 star property

Photo gallery for Putera Puteri Residence

Exterior
Living area
Reception
Single Room
Double Room

Reviews

7.4 out of 10
Good

Popular amenities

  • Air conditioning
  • Parking available
  • Laundry
  • Free WiFi

Explore the area

View map
190 Sussex Gardens, London, England, W2 1TU
  • Place, Hyde Park
    ‪3 min walk‬
  • Place, Marble Arch
    ‪15 min walk‬
  • Place, Oxford Street
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room

Single Room

8.4 out of 10
Very good
(5 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room

Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room

Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for King Room

King Room

King Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Queen Bed

Similar properties

Property entrance
Belvedere Hotel
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
3.7 out of 5, Good, 1,006 reviews
Belvedere Hotel

About the area

London

With a stay at Putera Puteri Residence, you'll be centrally located in London, just a 5-minute walk from Kensington Gardens and 5 minutes by foot from Hyde Park. .This hotel is 0.9 mi (1.5 km) from Marble Arch and 1.5 mi (2.4 km) from Oxford Street.

What's nearby

  • Hyde Park - 3 min walk - 0.3 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Marble Arch - 15 min walk - 1.3 km
  • Kensington High Street - 5 min drive - 2.0 km
  • Oxford Street - 6 min drive - 2.7 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London City Airport (LCY) - 62 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬3 min walk
  • ‪146 Pad - ‬2 min walk
  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Bizzarro - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk

About this property

Putera Puteri Residence

Hotel connected to a rail/subway station in London
Putera Puteri Residence offers 21 air-conditioned accommodations with hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Make yourself at home in one of the 21 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Featured amenities include luggage storage and laundry facilities. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 35 per day)
  • Limited on-site parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Secured self parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Reviews

Putera Puteri Residence Reviews

7.4

Good

7.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 25 out of 86 reviews
Rating 8 - Good. 25 out of 86 reviews
Rating 6 - Okay. 22 out of 86 reviews
Rating 4 - Poor. 10 out of 86 reviews
Rating 2 - Terrible. 4 out of 86 reviews

Reviews

6/10 Okay

David

Stayed 1 night in Aug 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Stefano

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
Considering I booked this property for convenience and I did book it very late because I bought last-minute tickets for the boxing, I was rather impressed with the overall facilities and service of the property. Considering I paid £86 to stay in the centre of London near Paddington Station And be able to use a proper shower and hang my clothes up it was very good. however, after returning from the boxing event at Wembley, I was very much looking forward to my sleep however if I’m brutally honest, the bed was probably one of the most uncomfortable things I’ve ever slept on obviously it was a single as it was just in the room, however the matches is very uncomfortable it was only provided one pillow because of the heat as well and the weather conditions on the hotels fall I was unable to sleep instead of getting the hours I’ve planned probably got about three. It was also an issue not being able to fill up my water bottle anywhere apart from the tap which I didn’t think was the best. But for £86 a place to stay for convenience I was very impressed. I would just wish to have a bigger bed next time potentially but I would definitely come back if the situation was resolved.
Stayed 1 night in Jul 2025

6/10 Okay

Brenda

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Our room was like Harry Potter’s room under the stairs. A tiny shack that did not look like the photos, at all. It was all the way on the 4th floor and there’s no lift in this building, so any coming and going was always a hassle. I understand the building is not equipped for a lift but I wish I knew we’d be on the 4th floor before I booked it. The area is fantastic tho, and the beds were comfortable enough. But the room was too small and when I looked under the bed it was filthy.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
The stairs were hard after a long day. Service was good. Spoons in the room would have saved a stairs trip, but all sorted easily.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel position

Our only issue was we expected a reception until five, so were perplexed, when there was no answer to the bell.
Stayed 1 night in Jul 2025

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Basic, clean, friendly place in a superb location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ian

Stayed 1 night in Jun 2025

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was small and no elevator. The halls were filled of cleaning supplies and the person working the front desk was rude and unwelcoming. The air conditioning in the room was great however! Small room and bathroom ideal for one night wouldn’t stay longer. Don’t expect any level of customer service.
Stayed 1 night in Jun 2025

2/10 Terrible

Corey

Stayed 3 nights in May 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Alex

Stayed 5 nights in Jun 2025

4/10 Poor

Kai wai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Linda, Norwich

Disliked: Cleanliness, staff & service, amenities
Location is great. Management is terrible. They give you fresh towels every 3 days. I was there for 5 nights. At home I have clean towels every day. They advertised breakfast but stopped that so people still had it included in the room price. I booked 8 months ago.Yet it is still listed on their room info card. Rooms need to be cleaned on occasion. Under bed was all dust bunnies. I dropped something and had to retrieve it. Found a mens mascara in the process. Of all the hotels I've booked through Expedia, this was the worst. I think I am being generous with my rating. Location is only a block from Paddington station so underground and train to Paddington easy to get to.
Stayed 5 nights in May 2025

10/10 Excellent

Solongo

Liked: Cleanliness, staff & service, room comfort
No complaints, Many thanks Great location near to Paddington station
Stayed 1 night in Feb 2025

6/10 Okay

PEILIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location and amenities, but the tiny bathroom and mostly cold breakfast were disappointing.
Stayed 6 nights in Dec 2024

4/10 Poor

Vanessa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not great

I think is the poorest hotel stay I have stayed There were 22 single beds when I booked when in fact one was a folden futon that hurt my back all night I didnt get any sleep, mattress felt like a 5 cm foam topper, the room was on the top floor 5 flights of stairs to go up no lift and I had a foot injury so this was a nightmare, plus it was freezing and had a breeze from the broken window I was shivering during the night as the AC was so noise so decided to turn it off. I opted for the breakfast I do not know how they can call that a breakfast, no coffee (machine was broken), industrial bakery wrapped in plastic, 3 slices of dried ultra process meat and and all sugary items, horrible. I would avoid staying there
Stayed 1 night in Dec 2024

4/10 Poor

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor.

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Al Fathiatul Habibah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Gordon W

Liked: Cleanliness, staff & service
Very small rooms, but clean, helpful staff and inexpensive. No elevators, just a narrow steep staircase DO NOT BOOK if you cannot negotiate stairs. Staff did assist with baggage to room.
Stayed 2 nights in Nov 2024

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Solongo

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Stewart

Liked: Cleanliness
Disliked: Staff & service
Odd to have to go put on the street to get to the basement restaurant for breakfast. I did not expect to climb four large flights of stairs to get to my room - No 20. The room was oddly shaped and difficult to watch the TV as it was too close to the bed. The bathroom was excellent and spotless.
Stayed 1 night in Oct 2024