This is a nice, seemingly modern hotel, and the staff were friendly. We stayed for five nights. It is our fault for not checking the location of this hotel before we came. It is located in Southgate, which (ironically) is on the north side of London. There is easy access to a subway by five minute walk. Unfortunately the subway from Southgate to downtown London takes more than 30 minutes. This is probably the reason for the somewhat lower price point than other London hotels.
The air conditioner in our room did not work, and we notified the hotel staff as soon as we knew it. In fairness, they did offer to let us change rooms, but we had so much baggage and were so spread out in the room, we did not want to change. They said they would get it fixed the next day. They did not, nor did they ever fix it until checkout day. It was nice to have some AC on moveout day, but it would’ve been a lot nicer to have it while we were staying there. As compensation, the attendant offered me a free bottled drink.
There was no separator between the shower and the rest of the bathroom, so water went everywhere. There were not enough places to hang towels.
Gladly, we did not prepay 10£ each for that breakfast every day. The same continental breakfast was offered each morning. Although diverse, it was mostly ultraprocessed foods with a few pieces of fresh fruit.
We concluded that the management was sparing every pence at the expense of customer satisfaction.