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The Chapter Hotels - Falcon Hotel

2.0 star property

Photo gallery for The Chapter Hotels - Falcon Hotel

Exterior
Interior
Exterior
Standard Twin Room, Ensuite | Room amenity
Family Room, Ensuite

Reviews

5.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
11 Norfolk Square, London, England, W2 1RU
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Marble Arch
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Ensuite

Free WiFi

Standard Single Room, Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Single Room, Private Bathroom

Free WiFi

Premium Single Room, Private Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Double Room, Private Bathroom

Premium Double Room, Private Bathroom

Premium Double Room, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

Located in London (London City Centre), The Chapter Hotels - Falcon Hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. .This hotel is 0.8 mi (1.3 km) from Marble Arch and 1.4 mi (2.3 km) from Oxford Street.

What's nearby

  • St Mary's Hospital - 3 min walk - 0.3 km
  • Hyde Park - 5 min walk - 0.4 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Paddington Central - 8 min walk - 0.7 km
  • Marble Arch - 13 min walk - 1.2 km

Getting around

  • London Paddington Station - 2 min walk
  • Paddington Underground Station - 2 min walk
  • London City Airport (LCY) - 64 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬2 min walk
  • ‪Blank Street Coffee - ‬2 min walk
  • ‪CÉ LA VI London - ‬3 min walk
  • ‪Sawyers Arms - ‬1 min walk
  • ‪Paramount Lebanese Kitchen - ‬1 min walk

About this property

The Chapter Hotels - Falcon Hotel

The Chapter Hotels - Falcon Hotel offers 22 accommodations. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 22 guestrooms. Complimentary wireless internet access is available to keep you connected.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

The Chapter Hotels - Falcon Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 7 reviews
Rating 8 - Good. 0 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 2 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

5.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Shawn

Business traveller
Liked: Cleanliness
Disliked: Amenities
Bed was a sleeping platform beneath a window and there wasn't a lavatory in the room. Moreover, the light in the external windowless lavatory, located on the floor below, did not have a working light.
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Stayed 3 nights in Nov 2025

6/10 Okay

Siddharth Shrikant

Liked: Cleanliness, staff & service
Located to transportation nearby.
Stayed 1 night in Nov 2025

4/10 Poor

Cecile

Disliked: Cleanliness, amenities
Ménage correct, le distributeur de gel douche tient grâce à du scotch. Pas d'eau dans la fontaine située à l'accueil. Et gros problème de sécurité, deux jours de suite nous avons retrouvé notre chambre ouverte suite au passage du personnel de ménage. Signalement fait à l'accueil, mail envoyé mais pas de réponse
Stayed 3 nights in Feb 2026

10/10 Excellent

Yurika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフはフレンドリーで、部屋はシャワーがめちゃくちゃ狭いこと以外は素敵。
Stayed 1 night in Dec 2025

2/10 Terrible

Shota

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
価格に見合わないホテル。部屋も狭く、水回りも狭いし清潔感を感じない。立地がいいだけ。
Stayed 3 nights in Nov 2025

2/10 Terrible

Johannes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wow this was something EXTRA bad. I wish I knew this before I booked. This can't possibly have this high rating. Room was extremely small with four stairs to climb. Shower very low pressure. Much noise from neighbors. Staff however was nice. Just lower the price and people might accept this bad room
Stayed 2 nights in Nov 2025