See all properties
Save

The Chapter Hotels - Hyde Park

2.0 star property

Photo gallery for The Chapter Hotels - Hyde Park

Miscellaneous
Premium Studio, Ensuite (Group)
Premium Studio, Ensuite (Group)
Miscellaneous
Interior

Reviews

5.4 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

View map
23 Inverness Terrace, London, England, W2 3JR
  • Place, Hyde Park
    ‪13 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Place, Oxford Street
    ‪9 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

Basic Double Room, Ensuite

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio, Ensuite (Twin)

Premium Studio, Ensuite (Twin)

Premium Studio, Ensuite (Twin)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Studio, Ensuite (Quad)

Premium Studio, Ensuite (Quad)

Premium Studio, Ensuite (Quad)

  • 8 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Studio, Ensuite (Group)

Premium Studio, Ensuite (Group)

Premium Studio, Ensuite (Group)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds and 4 Twin Beds

View all photos for Premium Single Room, Ensuite

Premium Single Room, Ensuite

Premium Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Studio, Private Bathroom (Family Quad)

Premium Studio, Private Bathroom (Family Quad)

Premium Studio, Private Bathroom (Family Quad)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Triple Room, Private Bathroom

Premium Triple Room, Private Bathroom

Premium Triple Room, Private Bathroom

  • 7 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Studio, Private Bathroom (family triple)

Premium Studio, Private Bathroom (family triple)

Premium Studio, Private Bathroom (family triple)

  • 4 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite

Premium Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Deluxe Double Room (Windowless)
Central Park Hotel
  • Free WiFi
  • Breakfast available
  • Business services
  • Bar
3.7 out of 5, Good, 2,280 reviews
The price is NZ$198
includes taxes & fees
9 Nov - 10 Nov
Central Park Hotel

About the area

London

With a stay at The Chapter Hotels - Hyde Park in London (London City Centre), you'll be a 3-minute walk from Kensington Gardens and 12 minutes by foot from Hyde Park. .This hotel is 0.7 mi (1.2 km) from Kensington High Street and 0.5 mi (0.9 km) from Kensington Palace.

What's nearby

  • Kensington Gardens - 3 min walk - 0.3 km
  • Hyde Park - 13 min walk - 1.2 km
  • Kensington High Street - 15 min walk - 1.3 km
  • Marble Arch - 8 min drive - 2.6 km
  • Oxford Street - 9 min drive - 3.6 km

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 15 min walk
  • London City Airport (LCY) - 66 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪MEATliquor - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk
  • ‪Taza Kebab House - ‬3 min walk
  • ‪Blank Street Coffee - ‬3 min walk

About this property

The Chapter Hotels - Hyde Park

Hotel with a 24-hour front desk, 3-minute walk to Kensington Gardens
The Chapter Hotels - Hyde Park offers 19 accommodations with hair dryers and complimentary toiletries. This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 19 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 13629851

We should mention

This property does not have elevators

Property is also known as

The Chapter Hotels Hyde Park
The Chapter Hotels - Hyde Park Hotel
The Chapter Hotels - Hyde Park London
The Chapter Hotels - Hyde Park Hotel London

The Chapter Hotels - Hyde Park Reviews

Reviews

5.4
Rating 10 - Excellent. 3 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 5 out of 34 reviews
Rating 4 - Poor. 7 out of 34 reviews
Rating 2 - Terrible. 10 out of 34 reviews

5.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Marco Sergio

Travelled with partner
Liked: Staff & service
Easy to Queens Station, close to buckingham palace Need to check your drains in room 40. Shower does not drain very quick.
Stayed 3 nights in Jul 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing!

Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close.
Stayed 1 night in Jul 2025

6/10 Okay

David

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

4/10 Poor

Victoria M

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Dan

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall.
Stayed 3 nights in Jun 2025

4/10 Poor

Jayde

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube
Stayed 3 nights in Jun 2025

2/10 Terrible

Dax

Travelled with family
Disliked: Amenities
The location is excellent and close to the Bayswater tube but that’s all. To start the suite that they advertise is a mess. As soon i finished the check in they informed me that the stove was not working, then they told me since there is no A/C to use a fan. There was no fan and they got me a fan the night before we were leaving and we stayed four nights. Since there is no elevator the minimum they could do was to help get the luggage upstairs and not just stand looking how i managed to bring 3 suitcases upstairs since we were a party of five. I wished i could say that’s it but the worst part was that someone from the cleaning crew went through my personal belongings. Nothing was stolen but it felt like I was robbed. In other words i would never stay at this place ever again. They have a long way to learn about customer service. Appliances dont work or are invisible. Thanks
Stayed 4 nights in Jun 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service

Great

This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc
Stayed 1 night in Jun 2025

2/10 Terrible

Diana P

Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff.
Stayed 1 night in Jun 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge.
I liked how they put the towels like a bow at the end of the bed.
Stayed 3 nights in Jun 2025

8/10 Good

Sion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly place

Room rather small, but otherwise great service.
Stayed 1 night in May 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here.
Stayed 1 night in May 2025

8/10 Good

Alejandro

Stayed 1 night in Apr 2025

2/10 Terrible

Fredric

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

La verdad q el hotel está lejos de lo q muestra en sus fotos, las habitaciones sucias, las sábanas reutilizadas y sin servicio de limpieza. Su localización está bien, pero hay hoteles mucho mejores por precios similares alrededor. No lo recomendamos
Stayed 2 nights in Jul 2025

2/10 Terrible

ELENA

Travelled with family
La estancia fue francamente desagradable. Un hotel sin ascensores, sin aire acondicionado con un ventilador que en lugar de estar dirigido hacia la cama estaba dirigido hacia la pared. Muy sucia la habitación me quejé e igual no la limpiaron
Stayed 2 nights in Jul 2025

6/10 Okay

Karina

Travelled with group
Liked: Cleanliness
The location of the hotel is very convenient and close to two tube stations. Also, it’s very quiet at night and the room was pretty big and clean. However there are certain points which bothered us at our stay. We arrived at the hotel late (2:30am) since our flight arrived at night. There was no information on advance how the check in procedure would be like. So, we rang the bell and no one answered for at least 10 minutes. Fortunately, staff arrived later, but we were worried to not being able to access to our room and wished we would have gotten some information. Second, the water pressure in the shower was very low which was a problem when showering. Also, the WiFi didn’t work at all. Overall there are some points to improve, but we had a pleasantly stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gammelt og slidt hotel - hold dig væk.

Virkelig et slidt hotel. Man troede man var fuld når man gik op af trapperne da det hele var så skævt. Vi boede helt øverst og der var ulidelig varmt, selv med åbne vinduer. Vinduerne var slidte og kunne ikke åbnes rigtigt. Gulvet var slidt og gav sig når man gik på det. Døren til badeværelset kunne ikke lukkes. Der manglede en flise, gulvet var revnet, beslidt og der var skimmel på loftet. Det lille the køkken virkede vandet ikke og der var ikke service til 4 personer. Stolene var knækket i ryggen. Der lå døde duer når man kiggede ud af vinduet. Der var ikke gjort ordentligt rent, der var beskidt på gulvet og væggene. Sengetøjet og håndklæderne var dog rene hvilket gjorde man turde sove der. Her kommer vi i hvert fald ikke igen, og kan absolut ikke anbefales.
Stayed 3 nights in Jun 2025

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, ubicación excelente.
Stayed 3 nights in Jun 2025

2/10 Terrible

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Péssimo!

Nossa realmente tomamos um susto com o local! Quarto pequeno, apertado, sujo, banheiro horrível com chuveiro estragado, sem elevador etc! Agendamos para 4 noites pela localização mas chegando lá deixamos o local mesmo não tendo reembolso pois era impossível ficar lá
Stayed 4 nights in May 2025

8/10 Good

Fredrik

Travelled with family
Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in May 2025