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The Residen

4.0 star property

Photo gallery for The Residen

Luxury Apartment | Terrace/patio
Luxury Apartment
Luxury Apartment | Lounge
Premium Apartment | Private kitchen
Luxury Apartment | Lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Laundry room

Explore the area

View map
25 Ridgmount St, London, England, WC1E 7AH
  • Place, University College London
    ‪2 min walk‬
  • Place, Russell Square
    ‪4 min walk‬
  • Place, The British Museum
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪70 min drive‬

Room options

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Studio, Ensuite

Comfort Studio, Ensuite

Comfort Studio, Ensuite

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Apartment

Family Apartment | Private kitchen

Family Apartment

  • City view
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

London

Located in London (London City Centre), The Residen is within a 10-minute walk of The British Museum and Russell Square. .This hotel is 0.8 mi (1.3 km) from Leicester Square and 1.2 mi (1.9 km) from Trafalgar Square.

What's nearby

  • University College London - 2 min walk - 0.2 km
  • Tottenham Court Road - 3 min walk - 0.3 km
  • Russell Square - 4 min walk - 0.4 km
  • University of London - 5 min walk - 0.4 km
  • The British Museum - 6 min walk - 0.5 km

Getting around

  • Goodge Street Underground Station - 3 min walk
  • Tottenham Court Road Station - 9 min walk
  • London City Airport (LCY) - 54 min drive

Restaurants

  • ‪Costa Coffee - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪PaStation - ‬3 min walk
  • ‪Pret a Manger - ‬2 min walk
  • ‪Store Street Espresso - ‬3 min walk

About this property

The Residen

The Residen offers 16 accommodations with washers/dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided on request.

Make yourself at home in one of the 16 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include washers/dryers and portable fans, and housekeeping is provided on request.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include luggage storage, laundry facilities, and an elevator.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 4 2025 to July 4 2026 (dates subject to change).

Access methods

Access code

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 350 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

Property is also known as

The Residen Hotel
The Residen London
The Residen Hotel London

The Residen Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Hasan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean apartment. Well located. Would definitely book again.
Stayed 2 nights in May 2025

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
This was clean and a great stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, amenities
Convenient location
Stayed 1 night in Oct 2024

8/10 Good

Ian

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we needed

The apartment was really well located for a visit to the British Museum, places to eat and access to the tube network. I stayed with my 2 children and they were happy to set up separate beds. The only downside was it was rather hot, the bathroom was like a sauna and we couldn’t turn the radiator in there off. It’s only a minor downside as the windows open. I will stay here with my family again.
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Stayed 1 night in Nov 2023

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

J S

Disliked: Cleanliness, staff & service, property conditions & facilities

Extremely Disappointed: A Disastrous Experience

Upon entering the room (Apartment 6a), we were immediately overwhelmed by a strong and persistent stench of cigarettes. The smell was so pervasive that it was impossible to ignore. As non-smokers, we found this highly unpleasant and unacceptable, and it triggered breathing difficulties for my wife who had previously been asthmatic. It was clear that a previous resident had smoked in the room and it had not been adequately cleaned. After about 30 minutes sitting on the couch, we noticed our clothes had started to smell of cigarettes. We left the apartment with the windows wide open for a few hours, but when we returned the smell was as bad as ever. To address this issue, we attempted to contact the management by phone as there is no on-site presence at The Residen. We made a total of seventeen calls early in the evening, using three different numbers provided, but were utterly unsuccessful in reaching anyone. We left multiple voicemail messages explaining our situation and expressing our willingness to move to another apartment, but we never received any response or acknowledgement. Overall, our experience with The Residen Aparthotel was an absolute disaster. The management have refused to refund or compensate us even though we didn’t stay for any of the three nights we had booked. As a courtesy, I emailed them a draft of this review a week before I posted it, but they ignored that too.
Bathroom
Superior Studio Apartment
Stayed 3 nights in Jun 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place but was advertised as being Covent Gardens… it was a fair walk to Covent Gardens. However had we not stayed up here we wouldn’t have discovered Charlotte Street which ended up being one of our favourite areas in London. Overall great place, awesome service and beautiful room.
Stayed 1 night in Jul 2023

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimum Security Prison

This is not a hotel. It is an apartment building that has units being rented out to travelers. Check in was confusing, had to personally try the code on stranger's doors to get in becuase, no one answers ALL 5 phone numbers provided to guests. The entire unit has NO AIR COND. hot as heck the whole day, Street side is super noisy with traffic and/or cosntruction, rear side has people throwing away trash into huge bins in the early hours. Beds and linens are filthy, beds horrible quality. Last day we left the room and got locked out when trying to get our luggage to rush to airport. Had to call 20 times to get our luggage and not miss our plane.
Stayed 1 night in Jul 2023

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to live
Stayed 2 nights in Jun 2023

6/10 Okay

emerald

Travelled with family
Liked: Cleanliness
Close to tube
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely, modern, and well-equipped. We were close to many sites and the tube station. Would definitely stay again!
Stayed 3 nights in May 2023

10/10 Excellent

john a

Stayed 1 night in Jan 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
This is an apartment, not a hotel. Really good location, great apartment. However, the pillows are so lumpy that it’s like sleeping
Stayed 1 night in Dec 2022

8/10 Good

Ivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute flat in London

Great apartment in the heart of London. Easy access in and out of building and very comfortable for a family.
Stayed 5 nights in Nov 2022

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fantastic place to stay for a large group, clean and accomodating
Stayed 1 night in Sep 2022

6/10 Okay

Halbert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Reasonable but Roaches

We stayed at the Residen for 1 night in their 3 bedroom penthouse. The staff were great and excellent with communication. The apartment was decorated decently but the place somehow still felt a little neglected. No central air and the fans supplied could use an update as well. Biggest downfall was at night a lot of ROACHES came out. I relayed this to their office and received an apology but no kind of compensation for the inconvenience.
Stayed 1 night in Jul 2022

10/10 Excellent

Manal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Enrique Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025