6/10 Okay
Shamik
3 May 2025
Liked: Cleanliness, staff & service
Property prices were reasonable by Svalbard standards though a room without ensuite toilet cost the same as a 5 star in Dubai or a palace hotel in India. However cleanliness was maintained and in general staff were friendly
I was told by email that I should first come to hotel & check in and then go for a tour (I had asked if I could do sighseeing and then in evening come to hotel). They infact told me there were no luggage storage facilities in the museum.This was by email. However when I followed their advise I was told I am 1 hrs 30 minutes early for checkin so should pay extra. As there were no safe luggage storage , I had to go back. I was advised to walk as weather was good but slipped badly on the icu roads injuring my knees badly. When I got back iin evening , I was again asked to show ID for checkin. This was terrible customer service.Also was told there is common kettle in the cabins but could not find any so could not make tea /coffee or boil water (the reception area and cabins are different and you need to go via a icy slippery path). Also no safe water to drink. Apart from that it was fine and in general the staff were nice and attentive apart from these 2 exceptions. The dinner buffet though extremely limited was tasty and morning breakfast was ample.This property is far from town but that is mentioned and a extremely long walk .Better to go in groups if walking for support.
Shamik
Stayed 1 night in Apr 2025