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Best Western Ontario Mills Mall

2.5 star property

Photo gallery for Best Western Ontario Mills Mall

Lobby
Exterior
Property amenity
Lobby
Premium bedding, down duvets, pillow-top beds, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Place, Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Place, iFLY Indoor Skydiving - Ontario
    ‪5 min walk‬
  • Place, Toyota Arena
    ‪15 min walk‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 4

1 King Bed, Non-Smoking, Sofabed For One Person, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 3

1 King Bed, Non-Smoking, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Sofabed For One Person, Work Desk, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 3

Communication Mobility Accessible 2 Queen Room With Roll In Shower

  • Sleeps 4

View all photos for Mobility Accessible King Room With Roll In Shower

Bathroom

Mobility Accessible King Room With Roll In Shower

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Mini-Refrigerator, Non Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Work Desk, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

Similar properties

Exterior
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,355 reviews
The price is NZ$196
includes taxes & fees
4 Jan - 5 Jan 2026
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

About the area

Ontario

With a stay at Best Western Ontario Mills Mall, you'll be centrally located in Ontario, within a 5-minute drive of Ontario Mills Shopping Mall and Villaggio Nail Spa. .This hotel is 1 mi (1.7 km) from Toyota Arena and 1.8 mi (2.8 km) from Scandia Amusement Park.

What's nearby

  • Ontario Mills Shopping Mall - 2 min walk - 0.2 km
  • iFLY Indoor Skydiving - Ontario - 5 min walk - 0.5 km
  • Villaggio Nail Spa - 12 min walk - 1.0 km
  • Toyota Arena - 15 min walk - 1.3 km
  • Scandia Amusement Park - 2 min drive - 3.4 km

Getting around

  • Upland Station - 8 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 6 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪In-N-Out Burger - ‬3 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Dave's Hot Chicken - ‬8 min walk

About this property

Best Western Ontario Mills Mall

Pet-friendly hotel with free breakfast connected to a shopping center in Ontario
Best Western Ontario Mills Mall offers 105 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 105 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a fireplace in the lobby.
Mingle with other guests at the complimentary reception, held on select days. A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Ontario? This hotel has 797 square feet (74 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 328 out of 503 reviews
Rating 8 - Good. 108 out of 503 reviews
Rating 6 - Okay. 35 out of 503 reviews
Rating 4 - Poor. 16 out of 503 reviews
Rating 2 - Terrible. 16 out of 503 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Mostly a good experience. There was a sticky spot on the carpet in the room and there were clothes behind one of the chairs. Both of these give you a bit of an "ick" factor. It made us wonder just how thorough the cleaning crew works on actually cleaning the rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

Hector

Stayed 1 night in Sep 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent hotel taken care of by a fabulous staff. Breakfast was hot and full all the time. Check in was a breeze facilitated by a wonderful friendly young lady. Lots to do in the area .will definitely make this our stop on future buisness trips to the area.
Stayed 2 nights in Sep 2025

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities
Checking in was nice
Stayed 1 night in Sep 2025

10/10 Excellent

Graciela

Liked: Cleanliness
Disliked: Staff & service
Thank
Stayed 1 night in Jul 2025

6/10 Okay

Scott

Could hear the other rooms chatter from inside my room. I would not stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2025

8/10 Good

Brock

Business traveller
Not real happy about Best Western wanting to charge me $10 to check in 45 minutes early, which I immediately declined on the basis of “principle”. Clearly they had rooms clean and available. I feel as though customer service goes beyond just having a clean room- it’s being a bit flexible and accommodating your customer. After all, if it wasn’t for the customer, they wouldn’t be in business. It’s not like I was trying to check in two hours early. It seems as though after Covid, everyone’s trying to screw the customer.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Stayed 3 nights in Aug 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Martine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
A good number of homeless were hanging around the hotel and even one man came inside the hotel sitting in the lobby at night. The hotel should install more hangers for used towels in the bathroom. There is only one hanger by the bathroom door and the second guest doesn't have the place to hang his/her used towel.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Don't bother

Do not go here if you expect to sleep. I finally called the front desk to do something about the room next door about 235am. The tv had been on all night and the later it got, the louder it was. Slept late since we couldn't get to sleep and missed breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Really relaxing and peaceful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lysandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Aug 2025

4/10 Poor

javier

Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Keonta

Stayed 2 nights in May 2025

8/10 Good

Mansoor

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2025

2/10 Terrible

Elizabeth

Business traveller
Disliked: Staff & service, amenities
No soap in the bathroom, lukewarm cofffee, and put me in the wrong room and to change it
Stayed 1 night in Aug 2025

10/10 Excellent

cornelio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025