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Best Western Ontario Mills Mall

2.5 star property

Photo gallery for Best Western Ontario Mills Mall

Exterior
Reception
Property amenity
Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Place, Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Place, iFLY Indoor Skydiving - Ontario
    ‪5 min walk‬
  • Place, Toyota Arena
    ‪15 min walk‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪7 min drive‬

Room options

View all photos for 1 King Bed,Non smoking,Work desk,Microwave And Mini-Refrigerator,Full Breakfast

Premium bedding, down duvets, pillow-top beds, desk

1 King Bed,Non smoking,Work desk,Microwave And Mini-Refrigerator,Full Breakfast

  • Sleeps 2

View all photos for 2 Queen Beds,Non smoking,Work desk,Microwave And Mini-Refrigerator,Full Breakfast

Premium bedding, down duvets, pillow-top beds, desk

2 Queen Beds,Non smoking,Work desk,Microwave And Mini-Refrigerator,Full Breakfast

  • Sleeps 4

View all photos for Accessible - 1 King,Mobility Accessible,Roll In shower,Work desk,Non smoking,Full Breakfast

Premium bedding, down duvets, pillow-top beds, desk

Accessible - 1 King,Mobility Accessible,Roll In shower,Work desk,Non smoking,Full Breakfast

  • Sleeps 2

View all photos for Accessible - 2 Queen,Mobility Accessible,Roll In shower,Work desk,Non smoking,Full Breakfast

Premium bedding, down duvets, pillow-top beds, desk

Accessible - 2 Queen,Mobility Accessible,Roll In shower,Work desk,Non smoking,Full Breakfast

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for 1 King Bed, Nonsmoking

Premium bedding, down duvets, pillow-top beds, desk

1 King Bed, Nonsmoking

  • Sleeps 2

View all photos for Accessibility - 1 King, Roll-in Shower, Nonsmoking

Premium bedding, down duvets, pillow-top beds, desk

Accessibility - 1 King, Roll-in Shower, Nonsmoking

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Ontario

With a stay at Best Western Ontario Mills Mall, you'll be centrally located in Ontario, just a 3-minute walk from Ontario Mills Shopping Mall and 7 minutes by foot from iFLY Indoor Skydiving - Ontario. .This hotel is 0.9 mi (1.4 km) from Toyota Arena and 1.9 mi (3.1 km) from Scandia Amusement Park.

What's nearby

  • Ontario Mills Shopping Mall - 2 min walk - 0.2 km
  • iFLY Indoor Skydiving - Ontario - 5 min walk - 0.5 km
  • Toyota Arena - 15 min walk - 1.3 km
  • Scandia Amusement Park - 3 min drive - 3.4 km
  • Disneyland® Resort - 59 min drive - 67.0 km

Getting around

  • East Ontario Station - 6 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 13 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬4 min walk
  • ‪Rainforest Cafe - ‬11 min walk
  • ‪In-N-Out Burger - ‬5 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Panda Express - ‬14 min walk

About this property

Best Western Ontario Mills Mall

Best Western Ontario Mills Mall offers 105 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 105 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a fireplace in the lobby.
Mingle with other guests at the complimentary reception, held on select days. A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Ontario? This hotel has 797 square feet (74 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 364 out of 556 reviews
Rating 8 - Good. 117 out of 556 reviews
Rating 6 - Okay. 40 out of 556 reviews
Rating 4 - Poor. 18 out of 556 reviews
Rating 2 - Terrible. 17 out of 556 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms excellent staff
Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Stayed 1 night in Dec 2025

10/10 Excellent

Charlie

Stayed 4 nights in Dec 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We met A’Dreana at the front desk. She was wonderful. Giving us sooo much needed information. She even gave praise to the owners on how they keep the hotel looking good. Who does that!! We got their card and will be back later this month
Stayed 1 night in Dec 2025

10/10 Excellent

Hector

Stayed 1 night in Dec 2025

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, large, clean room. Comfy king bed. Nice view. Staff was very friendly. Love the 24hr coffee and water in lobby. Would definitely return.
Stayed 1 night in Dec 2025

8/10 Good

jeffrey

Stayed 1 night in Dec 2025

2/10 Terrible

Joice

Disliked: Cleanliness, amenities
There are times when there is no management, maintenance, or housekeeping onsite. So, if there are any issues, nothing can be resolved. There are a lot of options in the area that ensure rooms are properly inspected and ready to receive guests.
Stayed 1 night in Dec 2025

10/10 Excellent

Faith

Stayed 2 nights in Dec 2025

8/10 Good

Lesley Or Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient location. Staff were friendly and helpful
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Stayed 1 night in Dec 2025

2/10 Terrible

Rex

Toilet did not work. They sent maintenance 2x and we still had to use the lobby restroom. They should not have rented that room
Stayed 1 night in Dec 2025

2/10 Terrible

Kinjal

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was not good for vegetarians. And Hotel charged me second time.
Stayed 1 night in Nov 2025

6/10 Okay

Daniel

Stayed 3 nights in Oct 2025

10/10 Excellent

Xunwei

Stayed 1 night in Nov 2025

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the staff was nice. Very close to shopping and entertainment. Will stay again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Convenient location, gas station, supermarket, in n out, chic fila, easy access to freeway. Clean property, spacious king bed room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reginald

Stayed 1 night in Nov 2025

10/10 Excellent

Lawrence

Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Stayed 1 night in Nov 2025

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Telia

Stayed 2 nights in Oct 2025

6/10 Okay

Anthony

Stayed 2 nights in Oct 2025

6/10 Okay

Helen

Business traveller
Liked: Cleanliness
Just okay. Mediocre breakfast, body wash not replenish, room not cleaned after the first night, stayed two nights, didn’t realize until later that that I had to request. Rooms was clean, but seem dated to me. Spider in the closet, I’m terrified of spiders. Would not stay here again.
Stayed 2 nights in Oct 2025