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Best Western Plus Carriage Inn

3.5 star property

Photo gallery for Best Western Plus Carriage Inn

Lobby
Fitness facility
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
5525 Sepulveda Blvd, Van Nuys, CA, 91411
  • Place, Woodley Park
    ‪5 min walk‬
  • Place, Sherman Oaks Galleria
    ‪2 min drive‬
  • Place, Van Nuys Sherman Oaks War Memorial Park
    ‪7 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(109 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(96 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Van Nuys

When you stay at Best Western Plus Carriage Inn in Van Nuys, you'll be near the airport, within a 5-minute drive of Sherman Oaks Castle Park and Sherman Oaks Galleria. .This hotel is 1.5 mi (2.5 km) from Van Nuys Sherman Oaks War Memorial Park and 1.9 mi (3.1 km) from Iceland Ice Skating Rink.

What's nearby

  • Woodley Park - 5 min walk - 0.5 km
  • Sherman Oaks Castle Park - 15 min walk - 1.3 km
  • Sherman Oaks Galleria - 2 min drive - 1.9 km
  • The Japanese Garden - 6 min drive - 2.2 km
  • Van Nuys Sherman Oaks War Memorial Park - 7 min drive - 4.5 km

Getting around

  • Van Nuys Station - 7 min drive
  • North Hollywood Station - 18 min drive
  • Hollywood Burbank Airport (BUR) - 31 min drive

Restaurants

  • ‪Denny's - ‬1 min walk
  • ‪El Cocinero Restaurant - ‬18 min walk
  • ‪Wendy's - ‬15 min walk
  • ‪Zankou Chicken - ‬15 min walk
  • ‪Napoli's Pizza Kitchen - ‬12 min walk

About this property

Best Western Plus Carriage Inn

Best Western Plus Carriage Inn offers 178 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Van Nuys hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 178 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Stop by the hotel's restaurant, Denny's, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 5 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 5 AM and 11:30 AM.
Denny's - This diner serves breakfast, lunch, and dinner. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (USD 13.94 per night; includes in/out privileges)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5 AM to 11:30 AM for a fee: USD 5 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Denny's

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Hulu
  • LCD TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Uncovered self parking fee: USD 13.94 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Best Western Carriage
Best Western Carriage Inn
Best Western Plus Carriage
Best Western Plus Carriage Inn
Best Western Plus Carriage Inn Sherman Oaks
Best Western Plus Carriage Sherman Oaks
Carriage Inn Best Western
Best Plus Carriage Van Nuys
Best Western Plus Carriage Inn Hotel
Best Western Plus Carriage Inn Van Nuys
Best Western Plus Carriage Inn Hotel Van Nuys

Best Western Plus Carriage Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1130 out of 1869 reviews
Rating 8 - Good. 390 out of 1869 reviews
Rating 6 - Okay. 180 out of 1869 reviews
Rating 4 - Poor. 84 out of 1869 reviews
Rating 2 - Terrible. 85 out of 1869 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ralphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Sweet and helpful!
Stayed 2 nights in Dec 2025

10/10 Excellent

Corey

Stayed 1 night in Dec 2025

10/10 Excellent

Grace Joy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Patricia

Travelled with partner
Liked: Amenities
Did not appreciate nor agree on how you process payment. My credit card was charged for the full stay plus security deposit on check-in. On checkout the full payment minus security deposit was charged. Now instead of just the $80 deposit being refunded sometime soon, I am waiting for the initial several hundred dollar payment to be credited. It is enough to seek out another hotel on my semiannual visit.
Stayed 3 nights in Dec 2025

10/10 Excellent

Douglas

Stayed 1 night in Dec 2025

10/10 Excellent

Tashery

Stayed 2 nights in Dec 2025

10/10 Excellent

juan

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

8/10 Good

Frank, De

Liked: Cleanliness, amenities, property conditions & facilities
The room was really nice. Modern, comfortable, and clean. The staff were very personable, too. There is a Denny’s attached to the hotel, which is convenient! Honestly, the only drawback with this hotel is the location. The highway and streets around it are very loud. (They have earplugs on the dresser for guests.)
Stayed 2 nights in Dec 2025

8/10 Good

Dann

Stayed 2 nights in Dec 2025

4/10 Poor

Andreas

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean, but the shower did not work. And the body wash bottle was empty. The stairs up to the room are broken and need fixing that goes beyond a tape. All all I was expecting more
Stayed 1 night in Dec 2025

10/10 Excellent

Lilya

Travelled with family
Liked: Cleanliness, staff & service
Very clean rooms. Good size. Comfortable beds. Our TV wasn’t working; but was fixed as soon as we notified the staff.
Stayed 4 nights in Dec 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, location good for our needs, room clean and well-equipped. Good bit of traffic noise from busy Sepulveda Blvd. Close by Denny's restaurant was a plus.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Clean, updated room.
Stayed 2 nights in Dec 2025

8/10 Good

Eric

The add on for a microwave which I wasn’t familiar with.
Stayed 7 nights in Dec 2025

2/10 Terrible

Kourosh

Business traveller
Disliked: Cleanliness, staff & service, amenities
The property environment did not feel safe or clean. Felt like a hotel that rents by the hour! Many questionable characters walking around the property drinking and smoking things. I called hotels.com to convey that I do not feel safe or comfortable staying at this property. The Agent contacted the hotel manager to cancel my reservation. The manager refused to honor me or the agent of hotels.com. I did not stay at the property, returned my room key, showed them photos that I had not touched a thing in the room. They Still charged me for parking and one night stay. A horrible experience altogether. Luckily I was able to book another room for the night at Home2 by Hilton.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ernesto, Las Vegas

Stayed 2 nights in Dec 2025

8/10 Good

Juan

Ok room
Stayed 2 nights in Oct 2025

8/10 Good

Kiyoshi, New Hudson

Stayed 2 nights in Dec 2025

10/10 Excellent

gersio

Stayed 3 nights in Dec 2025

10/10 Excellent

Joshua

Stayed 1 night in Dec 2025

4/10 Poor

Vicky

Disliked: Amenities, property conditions & facilities
The room had a door with a pretty significant gap in which we could see outside. The safe was broken. The shower had horrible water pressure. There was an adjoining room that we did not want, the door had a gap at the bottom in which anyone could look under, we had to block it with luggage. Not comfortable at all. People who checked in next to us were extremely loud I could hear their phone ringing at 2 am and then their entire Conversation. Banging doors.
Stayed 2 nights in Dec 2025

10/10 Excellent

Traci

Stayed 3 nights in Dec 2025

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and the staff were very accommodating. We love staying here.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025