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Best Western Plus Carriage Inn

3.5 star property

Photo gallery for Best Western Plus Carriage Inn

Lobby
Fitness facility
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
5525 Sepulveda Blvd, Van Nuys, CA, 91411
  • Place, Woodley Park
    ‪5 min walk‬
  • Place, Sherman Oaks Galleria
    ‪2 min drive‬
  • Place, Van Nuys Sherman Oaks War Memorial Park
    ‪4 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(114 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(98 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking, Ottoman

Premium bedding, in-room safe, desk, laptop workspace

1 King Bed, Nonsmoking, Ottoman

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Queen Beds, Nonsmoking, Pet Friendly Room, Ottoman

Premium bedding, in-room safe, desk, laptop workspace

2 Queen Beds, Nonsmoking, Pet Friendly Room, Ottoman

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 queen beds, nonsmoking

Premium bedding, in-room safe, desk, laptop workspace

2 queen beds, nonsmoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Accessibility - 1 King, Bathtub, Nonsmoking

Premium bedding, in-room safe, desk, laptop workspace

Accessibility - 1 King, Bathtub, Nonsmoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bathroom

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Living area

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bathroom

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Bathroom

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bathroom

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bathroom

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

2 Queen Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 King Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

1 King Bed Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

King Room - Disability Access

  • Sleeps 2
  • Free Wi-Fi

Queen Room with Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite 1 King Bed

Bathroom

Suite 1 King Bed

  • Sleeps 4
  • Free Wi-Fi

Similar properties

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includes taxes & fees
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About the area

Van Nuys

When you stay at Best Western Plus Carriage Inn in Van Nuys, you'll be near the airport, within a 5-minute drive of Sherman Oaks Castle Park and Sherman Oaks Galleria. .This hotel is 1.5 mi (2.5 km) from Van Nuys Sherman Oaks War Memorial Park and 1.9 mi (3.1 km) from Iceland Ice Skating Rink.

What's nearby

  • Woodley Park - 5 min walk - 0.5 km
  • Sherman Oaks Castle Park - 15 min walk - 1.3 km
  • Sherman Oaks Galleria - 2 min drive - 1.9 km
  • Van Nuys Sherman Oaks War Memorial Park - 4 min drive - 3.0 km
  • The Japanese Garden - 6 min drive - 3.4 km

Getting around

  • Van Nuys Station - 7 min drive
  • North Hollywood Station - 18 min drive
  • Hollywood Burbank Airport (BUR) - 31 min drive

Restaurants

  • ‪Denny's - ‬1 min walk
  • ‪El Cocinero Restaurant - ‬18 min walk
  • ‪Zankou Chicken - ‬15 min walk
  • ‪Wendy's - ‬15 min walk
  • ‪Napoli's Pizza Kitchen - ‬12 min walk

About this property

Best Western Plus Carriage Inn

Best Western Plus Carriage Inn offers 178 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Van Nuys hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 178 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Stop by the hotel's restaurant, Denny's, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 5 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 5 AM and 11:30 AM.
Denny's - This diner serves breakfast, lunch, and dinner. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (USD 13.94 per night; includes in/out privileges)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5 AM to 11:30 AM for a fee: USD 5 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Denny's

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Hulu
  • LCD TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Uncovered self parking fee: USD 13.94 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Best Western Carriage
Best Western Carriage Inn
Best Western Plus Carriage
Best Western Plus Carriage Inn
Best Western Plus Carriage Inn Sherman Oaks
Best Western Plus Carriage Sherman Oaks
Carriage Inn Best Western
Best Plus Carriage Van Nuys
Best Western Plus Carriage Inn Hotel
Best Western Plus Carriage Inn Van Nuys
Best Western Plus Carriage Inn Hotel Van Nuys

Best Western Plus Carriage Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1162 out of 1925 reviews
Rating 8 - Good. 405 out of 1925 reviews
Rating 6 - Okay. 186 out of 1925 reviews
Rating 4 - Poor. 84 out of 1925 reviews
Rating 2 - Terrible. 88 out of 1925 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Bruce

Stayed 2 nights in Jan 2026

4/10 Poor

Ben

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled terrible staff wasn’t the best.
Stayed 2 nights in Jan 2026

10/10 Excellent

Suragni

Stayed 1 night in Jan 2026

2/10 Terrible

Franczis, Redlands

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was terrible, very neglected and felt unsafe. Walls were dirty and curtains were splatter with stains. Very smelly and outdated. Also the exterior was ok but not the best. People constantly smoking outside and doing drugs later in the night. Not very kid friendly. I asked for a crib and it was very unsanitary. I did not use it. I wanted an early checkout and they refused many times. Morning Staff was not helpful at all. Night staff had told me if I stay one night I can get the other reimbursed and that was not the case. I left the keys a day earlier and was forced to book elsewhere because of work related reasons, I will never look back again or book best western ever again! Terrible experience. Unhelpful staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean, great staff. Good location.
Stayed 1 night in Jan 2026

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Fast and good service fare price
Stayed 1 night in Jan 2026

10/10 Excellent

Bruce

Stayed 3 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 3 nights in Dec 2025

6/10 Okay

Janet

Travelled with partner
Disliked: Amenities, property conditions & facilities
Yes
Stayed 6 nights in Jan 2026

2/10 Terrible

Armen

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hello, I’m writing to file a complaint about a front desk staff member named Mags. Before I was served, I saw another receptionist offer bottled water to a guest. Later, while Mags was assisting me, I asked for two bottles of water. She first told me there was no water left and suggested I take it from a machine. I then asked her to check with the receptionist standing next to her, and she changed her explanation and said bottled water was only available to Best Western members. What’s especially concerning is that just before this, she took my payment card, looked at my last name (which can indicate nationality), and only then asked me to insert the card. Immediately after that, she refused the water and provided a different reason. This felt discriminatory and unacceptable. Please investigate this incident, confirm the hotel’s bottled-water policy, and escalate this to the manager on duty. I expect a follow-up regarding the outcome.
Stayed 1 night in Jan 2026

10/10 Excellent

april

Stayed 1 night in Dec 2025

8/10 Good

lisette

Stayed 1 night in Jan 2026

10/10 Excellent

Alexander A, Beverly Hills

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely love the hotel. Thank you very much
Stayed 4 nights in Jan 2026

10/10 Excellent

Bruce

Stayed 3 nights in Jan 2026

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities
No breakfast but the stay was good
Stayed 1 night in Jan 2026

2/10 Terrible

Jennifer

Stayed 1 night in Jan 2026

2/10 Terrible

Heather

Disliked: Amenities
You can hear everything on Sepulveda Blvd. The shower wasn’t draining. There was no body wash. The room had a weird smell and made our faces oily. We got a call at 1am from the front desk for a 9am wakeup call and it was the wrong room. They also ket my license on accident. This was not worth $400 for two nights.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, daily service. Soft bed, water pressure was not great but otherwise great stay
Stayed 2 nights in Jan 2026

8/10 Good

Jami

Stayed 2 nights in Jan 2026

8/10 Good

David

Stayed 1 night in Jan 2026

6/10 Okay

Isabel

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Some staff not courteous ask to have room called stated one one answer found out phone never rang so 🤔 the back part of the hotel where there are more rooms doesn’t feel safe ! To much in and out by guess.
Stayed 1 night in Jan 2026

6/10 Okay

Lawrence

Liked: Cleanliness
Disliked: Amenities
Cleaning staff was great! I wasn’t very please with the location and or the cosmetics of the place. Looks much different online then in person. Doubt I’ll stay there again, because of the place not the staff. Lawrence
Stayed 1 night in Jan 2026

10/10 Excellent

Bonnie

Stayed 1 night in Jan 2026

6/10 Okay

Antonio

Business traveller
Liked: Cleanliness
Friendly staff but the grounds and rooms are not 3.5 star more like 3 star at the best.
Stayed 1 night in Jan 2026

8/10 Good

Jose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was clean and there is a Dennys connected for a nice breakfast. Did not like parking situation; trying to find near room, how people park over lines. Parking should be free.
Stayed 4 nights in Jan 2026