2/10 Terrible
Kelsey
Travelled with partner, Travelled with group
5 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs! We stayed the night and in the morning we found bed bugs in the bed and on the walls. I brought one to the front desk to show him and requested a refund. He did not care in the slightest and told me I "should have told him there were bed bugs" upon my initial arrival the day prior and he would not give me a refund. I contacted Expedia to help me and when they spoke to the employee he refused to refund so I am still out that money. Some of my friends were staying in adjacent rooms so I knocked on their doors to tell them they should wrap their belongings in trash bags to prevent infesting their houses. Employee came out and told me to stop telling people. He then called my room phone 10 times and told me he would now be charging my card an extra $100 and we needed to leave immediately. He had security come to our room and tell us we needed to be out in 30 minutes (2 hours before our checkout). Wholeheartedly disgusted by how we were treated and obviously the bed bugs. I've had to get my car detailed, leave all my belongings in a bag outside my home, and keep an eye on the bites, and go through my bank to dispute. What a horrible experience. There are also google reviews descibing almost identical situations from this hotel. PLEASE DO NOT STAY HERE!
Kelsey
Stayed 1 night in Aug 2025