I chose your property with the expectation of a comfortable and professional environment, yet several issues made my stay unnecessarily unpleasant and far below the standard your brand represents.
Upon entering my room, I immediately noticed several deficiencies. The room did not have a coffee maker, cups, or any means to prepare coffee or tea—basic amenities that are standard in most hotels. The comforter on the bed also had a noticeable cigarette burn, which was especially concerning given that the room was designated as non-smoking. In addition, there were no hangers to hang my clothes nor any space to properly store them, which created further inconvenience.
Compounding these issues, the threshold seal at the bottom of the door was partially missing, allowing cold air to pour into the room throughout my stay. This made the room uncomfortable and raised clear concerns about upkeep and attention to detail.
However, the most troubling incident occurred on the second day of my stay when the television stopped functioning in the evening. When I contacted the front desk, the manager on duty came to the room to assess the problem. Rather than offering assistance, she asked me, in a disrespectful tone, “What did you do to the television?” I found this question insulting, unprofessional, and entirely inappropriate. Given the series of issues—ranging from unacceptable room conditions to poor customer service—I do not feel that the cost of my stay reflects the experience provided.