2/10 Terrible
Araceli
Travelled with family
5 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The day we arrived there was a power outage, not the hotels fault but the way it was handled was awful. We were sitting at the pool for over 5 hours since it was too hot in the room and there was no running water. We were checked in on 1x, there was no other customers at the hotel so not sure why nobody could come update us or just offer some ice water since we were dying in the heat. Also if you have mobility issues, this is not a great hotel for you. My mother has limited mobility and there are stairs everywhere, to the rooms to the pool to the front desk, everywhere! Then my sister in law got locked out of her room and they couldn't get the door open, she had to jump through a window to open it herself because they said they couldn't get a locksmith. After sharing our concerns the manager offered us a single hotel room at another hotel for the night while things were fixed. We originally booked 2 rooms with them, once I pointed that out she offered us 2 rooms. We ended up staying at the other hotel because we didn't want any more stress or tension on our trip. Again there are things that hotels can't control like power outages, but the way you handle it or customer concerns makes a huge difference.
Araceli
Stayed 4 nights in Jul 2025
